Pooja Sharma

Operations Associate

Dehradun, Uttarakhand, India2 yrs 11 mos experience

Key Highlights

Proven expertise in client management and relationship building.
Strong analytical skills driving data-informed decision making.
Diverse experience across banking and HR sectors.

Stackforce AI infers this person is a Banking and HR professional with strong analytical and client management skills.

Contact

Skills

Core Skills

Customer Relationship Management (crm)Sales OperationsIt Business AnalysisProject ManagementMarket ResearchData AnalysisBusiness PlanningHr Recruitment

Other Skills

Account ManagementAnalytical SkillsBusiness AnalysisBusiness DevelopmentBusiness ManagementClient RelationsCommunicationCustomer EngagementCustomer Service ManagementCustomer SuccessDigital StrategyFinancial AnalysisFinancial PlanningHR ManagementHuman Resources (HR)

About

Highly skilled and results-driven Deputy Manager with a strong background in Banking and HR capturing and documenting business requirements, analyzing data, and delivering high-quality services to stakeholders to drive business growth and enhance client experience.

Experience

Axis bank

Deputy Manager

Dec 2023 – Jul 2024 · 7 mos · Dehradun, Uttarakhand, India

Client Management

Sales OperationsCustomer Relationship Management (CRM)Customer SuccessClient RelationsMicrosoft ExcelAccount Management+3

Finedge

Manager

Aug 2023 – Nov 2023 · 3 mos · Gurugram, Haryana, India

Client management

IT Business AnalysisQuantitative AnalyticsFinancial PlanningProject ManagementBusiness AnalysisDigital Strategy+9

Icici bank

Deputy Manager

Mar 2022 – Aug 2023 · 1 yr 5 mos

Client management

Market ResearchCustomer Relationship Management (CRM)Problem SolvingMicrosoft ExcelData AnalysisStakeholder Management+7

Tata consumer products

Sales And Marketing Intern

May 2021 – Jul 2021 · 2 mos · New Delhi, Delhi, India

Assisted in market research and analysis to identify consumer trends and opportunities.
Conducted competitor analysis and provided insights for strategic decision-making.
Supported the development and execution of marketing campaigns.
Prepared reports and presentations for internal and external stakeholders.
Ensure 100% KYC and invoice generation for about 600 outlets in North

Business PlanningMarket ResearchProblem SolvingCommunicationData AnalysisAnalytical Skills

Posterity consulting

Talent Acquisition Specialist

Jun 2018 – Feb 2019 · 8 mos · Noida, Uttar Pradesh, India · On-site

Requirement Gathering for the desired profiles from IT clients ,screening, selecting and submitting candidates to job orders within a defined discipline.
Involved in full cycle Recruitment involving identifying, interviewing, screening and placing personnel in quick turnaround time.
Possess knowledge of recruiting processes including sourcing, interviewing, reference checking, tracking, salary negotiations, and closing.
Effectively recruited candidates through Internet research, internal database, referrals, and other strategies.
Understanding the client requirements, coordinating for short listing and screening including preliminary interview of the candidates.
Handled all the IT Technologies involving combination of complex skill sets and rare technologies.
Coordinating, Scheduling & Conducting Interviews. Responsible to understand and analyze the requirements in different domain categories.
Experience in Client Management.
Expertise in using job portals like Naukri, LinkedIn,etc.