May 2007 – Dec 2015 · 8 yrs 7 mos · Bengaluru Area, India

• Roles and Responsibilities:
• Product development, delivery and maintenance of Subex mainstream products.
• Work with team to evolve the product and enhance the features through competition analysis and customer experience management.
• Maintenance of older versions (Core) and providing change requests to meet the customer expectations.
• Planning the continuous improvement initiatives in terms of delivery and post deployment satisfaction.
• Accountable for marinating 80 % profitability of the team.
• Managing 200 + team in terms of recruitment and performance management
• Define and institute organizational level processes, hiring plans, and monitor individual performance, group performance, incentive schemes, and compensation and benefits.
• Provide thought leadership in overall delivery of function including project planning, costing, scheduling & monitoring and project accomplishment within defined time, cost & quality.
• Lead and Manage multiple functions for the Complete Suite of Products from Subex mainly ROC FM(Nikira), ROC RA (Moneta), ROC PS ( Concilia), ROC DIM & ROC AA ( ASSET ASSURANCE).
• Core Product Engineering
• Global Service Delivery
• Professional Services
• Manage Services
• Custom solution development
• Product Testing and automation.
• Product Support
• Customer relationship and account management.
• Manage excellent relationships with the customers, stakeholders, management groups and steering committee members.
• Review the customer/vendor CSAT and SLA matrix on Weekly basis (Variation and escalations )
• People Management – Resource alignment, Technical skills & competencies Development and leadership development
• Innovation and Initiatives
• Driving and enforcing new techniques and automations
• Driving innovation framework for encouraging new ideas from team.
• Responsible for a multi-site Product Development & Delivery of OSS Provisioning and Activation Software Product [ NetP, Controller, DIM]

Mar 2007 – May 2007 · 2 mos · Bangaon Area, India

• Protocol SIP, MGCP, ISUP and INAP stack development and automation of test
• Provide Technical Support and guidance to the Team members and Conducting periodic meeting to achieve the goal set by the management

Sep 2005 – Feb 2007 · 1 yr 5 mos · Bengaluru Area, India

• Roles and Responsibilities:
• Technical leader for Siemens Intelligent Networks product
• Design and develop core functionality using apt Technologies. Come up with alternate solutions in case of issues found during testing phase.
• Understand the customer requirement and come up with design and end-to-end solution description.
• Provide Technical Support and guidance to the Team members and Conducting periodic meeting to achieve the goal set by the management
• New product features:
• Come with new product ideas, enhancement to existing product and present the same to Product line Manager(PLM)
• Get trained on new features and help the team with implementation of the same. Also help sales with customer demos on new product features and clarify the doubts of customer teams
• Delivery management
• Responsible for leading and coordinating software development activities throughout the project, including key design decisions for the technology and configuration of the system.
• Review of deliverables (Code (Java\C++), design documents) to ensure customer satisfaction.
• Business Review with customer post implementation.
• Innovation team lead from Bangalore
• Part of the Siemens global innovation and continuous improvement team.
• Responsible for conducting and leading innovation workshops and programs to generate Ideas from team(s). Do technical and feasibility study of the ideas and present the same to PLM architect team.
• Drive approved ideas for POC.

Jul 2000 – Sep 2005 · 5 yrs 2 mos · Bengaluru Area, India

• Coding and development[ Client Nortel Networks ]
• Designing, coding and debugging applications in various software languages(C, C++ and Java)
• Integrate software with existing systems, support, maintain and document software functionality.
• Developing a soft tool (SIMTOOL) for testing the functionalities from offshore.
• Testing and deployment[ Client Nortel Networks ]
• Perform Integration and system testing.
• Conducting High availability Test and UAT for new projects and Features / Services
• Onsite coordinator from Nortel USA.
• Was deployed at Nortel USA and was responsible for planning and coordinating the deliveries from multiple customers of Nortel DMS 250 product.
• Conducting Periodic review meeting with Client, Vendor and Stakeholders and also on request basis.
• Performing a system study of different applications and migrating it to new environment
• Doing the knowledge transition at client place and developing a test bed for verifying the functionalities in the existing system to the newly migrated system.
• Module leader from Nortel ODC for DMS product enhancement projects
• Manage the delivery as per the client requirements
• Recruit, train new members on Nortel process and plan the delivery.
• Responsible for making the delivery within budgeted schedule and effort
• Was also the certified quality coordinator.
• Liaised with
• Customer care and Level 3 team for resolving customer issues
• Client, Product managers , Country Heads for upgrade and deployment planning