Nov 2023 – May 2024 · 6 mos · New Delhi, Delhi, India · On-site

• 1. Designing all OBT products as per need. Knowledge of European destinations for proactively designing Itineraries as per the requirements of customers
• 2. Manage and maintain vendor relationships along with contract administration
• 3. Negotiating rates and terms with hotels, DMCs and airlines
• 4. Manage from inception till completion followed by feedback of every tour booked
• 5. Interaction with travel agents for promoting outbound tour
• 6. Collaborate with the Marketing Department to define a product marketing spending plan
• 7. Understand and follow the accuracy of appealing tour itinerary descriptions shared by the Manager from time to time

May 2023 – Nov 2023 · 6 mos · New York City Metropolitan Area · Remote

May 2023 – Nov 2023 · 6 mos · New York City Metropolitan Area · Remote

Dec 2021 – Apr 2023 · 1 yr 4 mos · Gurugram, Haryana, India · On-site

• Build and maintain good internal relationships with a broad range of internal stakeholders including Procurement, Accounting, Sales and Operations
• Coordination with Finance team for prepayments and query resolutions Knowledge & Skills
• Working in operations, connecting Supplier & Travel Agents worldwide.
• Manage the entire product line life cycle from strategic planning to execution.
• Strong Knowledge of International Destinations specially Middle East, Far East, Indian Ocean, USA Holidays, Europe, Africa with Australia & New Zealand etc
• Contracting with the international supplier and handled end to end Product delivery.
• Designing and pricing various itineraries(FIT/GIT) in different budget categories
• Create travel products based upon current market requirements, consumer preference, Local Holidays, Travel preference etc.
• Manage costs through innovative contracting through effective negotiation.
• Responsible to manage revenue by taking pricing decisions and analysing previous revenue/sales data.
• Create product awareness among sales team and support them to sell the holiday product.
• Build and Maintain excellent relations with the suppliers across the products
• Developing packages as per the current market requirements looking at the competitions.
• Create Marketing plan to promote destinations working in sync with Marketing.
• Effective Marketing Plan, to Increase Sales of the packages/Destinations.
• Team management

Jul 2020 – Feb 2021 · 7 mos

• Call potential clients and transfer product knowledge
• Build a sales pipeline
• Setup meeting and schedule remote demos on Wave Platform of Vedantu
• Mediate between the Student and our technology Driven Teachers for 6-12 Class Student with IIT & JEE
• Daily reporting and knowledge gathering
• 02 Times Appreciation certificate for Sales

Jun 2019 – Jun 2020 · 1 yr

• Travel sales for selling Domestic outbound packages/holidays.
• Handling clients with proven sales record.
• Good experience working in sales/target driven environment, preferably Retail Channel
• Handling clients and ensure service levels are maintained.
• Building successful service teams, driving teams and improving customer satisfaction metrics.
• High in response rate and ensures that all assigned leads are handled/addressed adequately.
• Excellent customer focus & strong communication skills
• Strong negotiation skills.
• Ability to work in pressure, can build strong relationship with clients.
• Walk in Customer Handling
• Working on customer segmentation in enhancing customer handling on IVR and CRM.
• Customer relationship for Repeat and Referral
• Received the 'CBO Recognition Award' for the month of October 2020 for Highest Sales
• Analyzing needs and customer buying behavior
• Coordinating with various stake holders to convert the queries
• Responsible for Handling, Routing, Itinerary in Cost effective way
• Analysis cost effective resources for Product building
• Responsible for the Revenue generation, Conversion , NPS and A-SAT
• First point of contact with end user
• Assisting Stake Holders in NPD and existing product Life Cycle
• Assisting Stake Holders in Inventory management and Future Planning of Product management
• Supporting Team members and New jonnies while dealing with end user
• Working and Adopting high standard tools

Oct 2016 – Jun 2019 · 2 yrs 8 mos

• Working in B2C line of business
• Handling Outbound Long and Short Haul Holiday Sales Delivery
• Handling Live channel queries through Call, Chat and walk in
• Analyzing needs and customer buying behavior
• Coordinating with various stake holders to convert the queries
• Responsible for Handling, Routing, Itinerary in Cost effective way
• Analysis cost effective resources for Product building
• Responsible for the Revenue generation, Conversion , NPS and A-SAT
• First point of contact with end user
• Assisting Stake Holders in NPD and existing product Life Cycle
• Assisting Stake Holders in Inventory management and Future Planning of Product management
• Supporting Team members and New jonnies while dealing with end user
• Working and Adopting high standard tools

Aug 2014 – Oct 2016 · 2 yrs 2 mos · Gurgaon, India

• Efficiently handling & providing expert advice and servicing in all aspects of Travel and Tours to B2B agents and elite companies - Providing 24 X 7 support to the customers.
• Discussing clients’ requirements and providing advice on worldwide destinations, tours, accommodation and flights; Planning and preparing cost itineraries for the clients.
• Comprehensive SWOT Analysis of the market competitors
• Handling of operations and escalations
• Providing Support to sales agents by providing all the data quotations and other required details.
• Managing overseas suppliers and effectively communicating with them
• Finalising South East Asia and the European destination keeping various factors in mind like – cost, group requirement, strength of the group, proximity to the airports or proper connection through road or rail network.
• Negotiating with the overseas suppliers for maximum services at lowest possible cost & ensure the WOW experience to the travellers.
• Communicating with Guests to take proper follow-up for Room Bookings, special requirements, Amendments & Cancellations.
• Coordinating with the hotel sales, reservation & front office department to ensure the guest satisfaction and smooth check-in & ensure best hospitality to be served.
• Handling client queries to make travel plans, hotel bookings, payment of bills/vouchers, transport arrangement from hotel & other services through concierge or outside vendors.
• Reconciliation, Invoicing with proper follow up with our finance & hotel finance team.

Apr 2009 – Jul 2014 · 5 yrs 3 mos · Agra Area, India

• Interacting with clients, providing them with the best possible package that suits their requirements.
• Selling of all outbound and inbound airlines tickets, car hire, insurance, hotels, attraction passes & Group and Fit packages especially for domestic clients.
• Exceeding Monthly targets as assigned by management from time to time.
• Visit potential customers for new business.
• Record sales and send copies to the sales office.
• Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.
• Handling Customer Care of any un-resolved queries by the team.
• To operate the files by doing costing, making itinerary and overseas agent correspondence.
• FIT & GIT Costing.
• Rate negotiations with hoteliers and other suppliers.
• Responsible to generate business from Local Agents in India.
• Responsible to generate business from Inbound Clients.
• Handling bookings for Corporate for their Meetings, Incentive, Trips, Conferences and Events.
• Tie-up with the travel agents & Hotels Groups to increase the revenue and to make the traveling for the consumer more exciting and convenient.
• Handling Online System Like GTA , Travco, DOTW & Hotelbeds.
• Responsible for handling online and direct queries.
• International Cruise Bookings ( Star Cruise, Royal Caribbean & Carnival).
• Handling customers for international holiday packages.

Feb 2008 – Apr 2009 · 1 yr 2 mos

• Handling Customer Care of any un-resolved queries by the team.
• Tie-up with the travel agents & Hotels Groups to increase the revenue and to make the traveling for the consumer more exciting and convenient.
• To provide best fare and advising convenient time for the traveler’s for Business / Economic International and Domestic class flight tickets.
• Tele- Check In and Seat Allotment on call from the traveler..
• Advising customers about new schemes and holiday packages.
• Make Tour itineraries for Customers
• Tour Escorting For FIT & GIT Clients