Apr 2022 – Present · 3 yrs 11 mos

• Part of a mission to build a $10B freight business called ‘Amazon Freight’, I lead a cohort of teams focused on cost reduction and revenue management for Amazon Freight through accurate cost/price prediction and optimize path planning for freight movement. We collaborate with research scientists to build foundational AI/ML models to ascertain costs and prices, resulting in the filing of a patent for a 'state-of-the-art' pricing model. We optimize model deployment by incorporating best practices in MLOps. Additionally, we are working to optimize path planning and reduce cost per load, while also building cutting-edge technologies to map the network and manage it.

May 2019 – Apr 2022 · 2 yrs 11 mos

• I managed the Post Purchase Experience team in 'Amazon Shipping', responsible for:
• Billing and Payments – providing a reliable, extensible, and consistent billing-and-payments experience for our customers, generating >XX invoices with more than XXM+ transactions.
• Shipper Relations – providing self-service capabilities and enabling faster resolution of shipper queries and contacts, eliminating the need for shippers to contact customer service.
• Onboarding and Account Management – onboarding shippers, managing their profiles and accounts, evaluating and tracking shipper performance, and providing insights to sales and account management to make relationship decisions based on performance.
• I also worked on many interesting problems, one of which involved automating the processing of claims. My team succeeded in significantly improving the automation rate from 10% to 90%, resulting in savings of XX$.".