Priyanka Maniyar

Operations Associate

Pune, Maharashtra, India13 yrs 11 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Over 10 years of experience in Banking and Financial Services.
Proven track record in customer experience management.
Strong leadership skills with a focus on team development.

Stackforce AI infers this person is a seasoned professional in Fintech with expertise in Banking and Financial Services.

Contact

Skills

Core Skills

LeadershipClient Relationship Management

Other Skills

Analytical SkillsAuditingBusiness Relationship ManagementCommercial MortgagesCustomer ExperienceCustomer Relationship Management (CRM)Financial AnalysisFraud InvestigationsLoan ServicingLoansMortgage IndustryMortgage LendingNegotiationOperational ExcellenceOrganization Skills

About

A result oriented professional with over 10+ years of experience in the field of Banking, Mortgages and Financial Services ensuring consistency on Service-Level Agreements (SLAs) and People Management. With a proven track record in customer experience management and expertise in leading and managing teams to deliver performance improvement best practices. Effective communicator at all levels with strong leadership skills who mentors team members; drives performance and efficiency; highly customer focused and is committed to the organisation’s goals Demonstrated breakthrough improvements to impact bottom line business revenue and customer experience.

Experience

Barclays

2 roles

AVP Operations

Promoted

Sep 2024 – Present · 1 yr 6 mos

Results-driven Assistant Vice President with proven experience in leading teams, driving business growth, and supporting strategic initiatives. Skilled in managing cross-functional teams, enhancing operational efficiency, and delivering exceptional client service. Act as a key liaison between senior leadership and operational teams to ensure alignment with corporate goals.
Key Responsibilities:
Lead and develop high-performing teams to achieve business objectives and revenue targets.
Collaborate with senior leadership on strategy execution, process improvements, and risk mitigation.
Manage client relationships, providing tailored solutions to meet client needs while ensuring regulatory compliance.
Oversee day-to-day operations, ensuring service quality and operational excellence.
Monitor and analyze performance metrics to identify trends, opportunities, and areas for improvement.
Support change management initiatives and the implementation of new systems or processes.
Serve as a subject matter expert and mentor for junior staff.
Skills: Leadership | Client Relationship Management | Risk Management | Operational Excellence | Strategic Planning | Team Development | Financial Analysis | Regulatory Compliance

LeadershipClient Relationship ManagementRisk ManagementOperational ExcellenceStrategic PlanningTeam Development+2

Team Manager

Jun 2021 – Sep 2024 · 3 yrs 3 mos

Serving as a point of contact for the team colleagues to resolve interface and integration issues with other teams or within the team.
Managing both Internal and External Client association.
Manage the KRO’s of my team and individual team member
Vision for the project objectives, Process enhancement, policy simplification.
Encourage creativity, risk-taking, and constant improvement.

Teleperformance

Team Lead

Dec 2017 – Feb 2022 · 4 yrs 2 mos · Mumbai Area, India

Analyse employment profile, credit strength, property characteristics, and all other information pertinent to the credit decision process on each mortgage application, as presented by the broker
Apply internal guidelines to the credit decision process.
Negotiate loan terms (where applicable) in order to satisfy the interests of the broker and the client
Verify accuracy of supporting employment, down payment, appraisal, and financial documentation received.
Correspond with mortgage brokers to attain outstanding documentation needed to complete requirements as stipulated on the commitment Evaluated debt ratio, loan-to-value, credit score, property valuation & other factors
Making decision on loan applications

Serco

Senior Underwriter

May 2014 – Dec 2017 · 3 yrs 7 mos · Mumbai, Maharashtra, India

Analyse employment profile, credit strength, property characteristics, and all other information pertinent to the credit decision process on each mortgage application, as presented by the broker
Apply internal guidelines to the credit decision process.
Help out Home owners to short sale their property. Include Government Program HAFA-Short sale
Verify accuracy of supporting employment, down payment, appraisal, and financial documentation received.
To conduct calibration sessions with operations and training team.
Generating daily, weekly & monthly Quality Reports.
Providing trainings to agents on quality parameters
Managing advisors during OJT phase and responsible for graduation of trainees