Zuzar Tinwalla

COO

Mumbai, Maharashtra, India16 yrs 6 mos experience

Highly Stable

Key Highlights

Over 30 years of leadership in banking operations.
Expert in managing large teams across India.
Driving innovation through fintech initiatives.

Stackforce AI infers this person is a Fintech leader with extensive experience in banking operations and team management.

Contact

Skills

Core Skills

Client ServicingProject ImplementationTrade FinanceCash Management Services

Other Skills

BankingBusiness Relationship ManagementCash ManagementChange ManagementCommercial BankingCreditCredit AnalysisCredit RiskCross SellingEmployee EngagementFinancial RiskInternational TradeLending OperationsLiability OperationsLoans

About

Results oriented industry leader leveraging over 30 years of broad and prolific experience in pioneering and managing a full range of corporate and retail products, channels, and service capabilities. Experienced in handling complex IT solutions, International Trade, Regulatory Aspects, Cash Management Services, Securities Services, Financial Market Operations, Retail Operations, Client Servicing and Project Implementation. Progressive and experienced in leading multi unit regions and currently handling a motivated team of over 1200 employees across India. Proficient in building dynamic and rewarding teams, project implementation, revenue generation, developing operational excellence, embedding a business co-creator culture, and driving development for customer focused success. Leading the ‘Fintech Program’ for Standard Chartered Bank India by executing external industry focused accelerators to increase collaboration with startups, co-create new innovation and promote internal innovation by building a ‘change mindset’ and creating an intrapreneurial culture with the organization.

Experience

Standard chartered bank india

5 roles

Chief technology and Operations officer India and South Asia

Sep 2023 – Present · 2 yrs 6 mos

Chief Operating Officer

Promoted

Feb 2019 – Present · 7 yrs 1 mo

Head, Banking Operations for India and South Asia

Promoted

Oct 2012 – Oct 2015 · 3 yrs

Accomplished professional with over 20 years of broad and prolific experience in International Trade, Regulatory Aspects, Cash Management Services, Client Servicing and Project Implementation. A Progressive leader experienced in leading multi unit regions and currently handling a motivated team of over 1000 employees across India & South Asia. Proficient in building dynamic and rewarding teams, project implementation, revenue generation and developing operational excellence.

International TradeRegulatory AspectsCash Management ServicesClient ServicingProject Implementation

Head Transaction Banking Operations India & SA

Promoted

Apr 2009 – Sep 2012 · 3 yrs 5 mos

Responsible for Trade Finance, Cash Management Services, Client Servicing Group, Liability Operations and Lending Operations for India and South Asia. Trusted with implementing adherence to Group policies, procedures and service standards for all units. Oversees and controls all facets of operations like capacity management, performance management, vendor relationships and audit & risk control standards.
Inclined to continually review, develop and deliver improvements to operational processes with an aim to enhance service levels while reducing operational risks and product processing costs. A key decision maker for all core initiatives within the function who ensures successful implementation of all group and country initiatives.

Trade FinanceCash Management ServicesClient ServicingLiability OperationsLending Operations