Aug 2024 – Present · 1 yr 10 mos

Apr 2024 – Jul 2024 · 3 mos

Dec 2022 – Mar 2024 · 1 yr 3 mos

• As a Regional Head of – Professional Services, I am responsible Strategic planning across Professional Services for EMEA and APAC.
• Commercial responsibility, a key aspect of my role is to increase the earned value for each customer engagement.
• Manage a portfolio of ~$40M annual revenue.
• Implement and operationalise Sirion AI enabled product.
• Ensure that PS meet its capacity and profitability targets, maximising revenue per billable resource within agreed cost constraints and without compromising the integrity and standards of the company.
• Function profitability with setting and managing capacity & revenue targets.
• Utilize industry expertise and business acumen to understand a customer's motivation, business drivers, strategic goals and objectives, and desired business outcomes.
• Leverage Professional Services methodology and partner with customer C-level to builds a comprehensive success strategy which aligns with the customer initiatives and programs.
• Manage a team of Regional Leads, Program Managers and Customer Success Managers who work with Shared Services resources to deliver agreed services to our customers.
• Lead detailed customer strategy in generating and developing business growth opportunities, working cross functionally with multiple lines of business including Strategic Partners to maximize business impact and open opportunities with large enterprise customers.
• Run and manage complex global implementations & accounts with multiple opportunities across different functions with forecast and budgetary accuracy, serving as the primary customer contact for all adoption-related activities.
• Support pre-sales & sales teams for RFI / RFQ / RFP / RFX validation and responses using my expertise in governance solutions, software solutions and industry best practices.
• Contract negotiation for implementations, effort estimation, creating pricing models, and engagement with partner enablement.

Oct 2021 – Dec 2022 · 1 yr 2 mos

Apr 2021 – Sep 2021 · 5 mos

Aug 2018 – Apr 2021 · 2 yrs 8 mos

• Enterprise customer and stakeholders management
• Business strategy, solutions and process level integrations
• Multi-geography project delivery and excellent customer management
• Large scale / enterprise customer implementations and service delivery
• System integrations, integration design and deployment
• RFP / RFX responses and SOW creation
• A learned attitude, approach each interaction with open mind, great listener and hands-on
• Strong point of view and executive presence. Confident and excellent storyteller
• Ability to move fast and drive business values and results
• Trust employer’s core values
• Adapt to any given situation with ease and ability to perform in challenging environments
• Vendor governance and strategic relationship practices, analytics and business reviews
• CLM, P2P, O2C, contract management and overall vendor governance
• Proactively identify value prop with clear $ impact and lead execution on that; ensure client is getting the ROI from the engagement (and acknowledges that)
• Be on top of the issues reports by the clients (and risks identified); work with internal stakeholders to ensure these are resolved in a timely manner
• Ensuring system utilization and adoption is monitored and regularly discussed with the customer leadership, along with recommendations
• Support all stakeholders (users; influencers; decision makers): drive the consumption of strategic actionable insights, build ROI and evangelize the platform to dormant users
• Manage execution of all ad-hoc projects
• Understand the client organization, map out the key stakeholders and their priorities and help build value prop
• Engage in company building activities such as customer summits, recruitment, conducting client workshops, among others

Aug 2017 – Jul 2018 · 11 mos

• Strategic customer engagement and customer success
• Sourcing and Contract Management
• CLM, P2P, O2C, contract management and vendor performance management
• SaaS Solutioning and Implementation
• System integrations, integration design and deployment
• Collaborate with stakeholders from various department
• Complex Project management
• Pre-sales consulting, RFP, RFX
• Customer business solutioning for supplier governance
• Consulting and advisory
• Operate in cross matrix environment
• End-to-end customer engagement and product implementation
• Lead, influence and drive results
• Collaborate with stakeholders from various deps. (Product, Engg., Sales, Marketing and others)
• Design and develop client specific solutions
• Cost management and revenue assurance
• Yearly business growth by 20%

May 2015 – Jul 2017 · 2 yrs 2 mos

• Manage end-to-end project and implement SaaS product
• Manage the Sourcing Governance Service Delivery organization teams of 10-12 contract management professionals at various levels of experience.
• Lead implementation and on-going operations for existing and new customers and carry out below tasks.
• Partner with the client's contract management team to understand business requirements to implement solution.
• Establish working relationship with client's lines of business and other key stakeholders to define requirements.
• Assess the client environment and determine how to configure the product for the client and feed this information back to off-shore team for design and execution.
• Track and report various work streams delivering contract management services during and post implementation.
• Perform thorough quality assurance of deliverables and ensure consistency and quality.
• Carry out pre-go live checks and gain client acceptance on system configuration.
• Hold governance reviews internally as well as with client stakeholders during and after go-live to report progress made and highlight/mitigate any risks.
• Conduct workshops and training sessions with client and supplier stakeholders to enable new system and processes on an ongoing basis.
• Lead change management initiatives in consultation with client stakeholders to improve new system/process adoption and closely monitor usage patterns.
• Review system performance on a regular basis and raise tickets with support team to resolve proactively.
• Track user creation in line with the agreed base in the executed software contract.
• Collaborate with product and engineering teams on new functionality requirement basis client feedback and participate in daily prioritization calls to resolve day to day issues.