Jitesh Donga — CEO

1) 8th employee at Pratilipi (World's largest self-publishing platform for Indian Languages). Head of Operations and Community at Pratilipi 2) Gujarati Novelist. Wrote 3 bestseller novels: Vishwamanav, Northpole, and The Raambai) Summary of my Work at Pratilipi: As the Head of Operations and Community, I lead three core teams: Customer Success, Community Operations, and Content Operations. 1. Customer Success: As the leader of our Customer Success team, I take pride in steering a dedicated group of 13 individuals who have consistently upheld an outstanding Net Promoter Score (NPS) of 70% over the last eight years. Our commitment to delivering exceptional customer support is not just a function; it's woven into the fabric of our growth strategy and user satisfaction. Despite our modest size, our team is fervently obsessed with ensuring the entire life cycle of a user issue is not just resolved but transformed into an opportunity for enhanced user experience. 2. Community Operations: In the sphere of community operations, my primary focus lies in constructing a flourishing community of 1.5 million authors from the ground up. We actively drive engagement, foster collaboration, and diligently maintain our platform as a supportive space for writers across all 12 languages. A dedicated team of 10 community managers guides authors through every step of their journey, from onboarding to reaching the stage of substantial earnings growth. 3. Content Operations: At the heart of our platform's content strategy, my team and I handle the selection of premium content, curate the homepage, manage categories, and ensure the moderation of user-generated content. Additionally, we drive revenue by enabling authors to publish long-form content, contributing to our two-crore revenue milestone. Career Journey: My journey at Pratilipi began as a Gujarati community manager, evolving into roles such as language coordinator, manager of language operations, and eventually the Head of Operations. I steer strategic decisions, projects, and overall business growth in this role. Proud Culture: I take immense pride in the unique culture we've cultivated at Pratilipi. Our mission and vision guide us, making our work culture stand out. Learning from the leadership of Ranjeet Pratap Singh, I contribute to maintaining this exceptional work environment. Contact: 📧 Email: jiteshdonga91@gmail.com 🌍 Pratilipi: pratilipi.com

Stackforce AI infers this person is a SaaS Operations Leader with expertise in community and content management.

Location: Bengaluru, Karnataka, India

Experience: 10 yrs 3 mos