Dec 2023 – Jul 2025 · 1 yr 7 mos · Kitchener, Ontario, Canada · On-site

• Received daily shipments, carefully checked all deliveries for accuracy and condition, and updated stock information in the in-house ERP system (Order Guide); consistently kept inventory records accurate and helped maintain an out-of-stock rate below 5%, ensuring customers could find what they needed.
• Performed regular cycle counts and compared physical stock with ERP records; quickly identified and fixed any differences, which improved inventory turnover rate and reduced shrinkage by 15%, supporting better product availability and loss prevention.
• Placed orders to the central facility using the Order Guide and always followed the FEFO (First Expiry, First Out) method; this process kept fresh products on the shelves, minimized expired stock, and helped reduce overall waste in the store.
• Reached out to other stores when shipments were delayed, or certain items were out of stock; arranged timely transfers between locations, which reduced lost sales from stockouts by 10% and improved customer satisfaction by meeting demand more effectively.

Mar 2023 – Nov 2023 · 8 mos · Kitchener, Ontario, Canada · On-site

• Helped customers find products quickly and accurately, answered their questions patiently, and resolved any problems related to missing or delayed items; ensured customers left the store satisfied and encouraged repeat visits through friendly and efficient service.
• Actively listened to customer concerns and collaborated closely with team members to resolve issues on the same day, significantly improving overall customer satisfaction and enhancing the store’s positive reputation in the community.
• Supported the store team by regularly checking stock levels, restocking shelves promptly, and organizing displays to ensure popular and high-demand items were always available and easy for customers to find.

Jun 2022 – Dec 2022 · 6 mos · Bengaluru, Karnataka, India · Hybrid

• Collaborated with cross-functional teams to forecast instructor needs and ensure seamless program delivery, aligning closely with organizational goals and customer requirements.
• Managed the onboarding process for new instructors, ensuring effective integration and smooth operation.
• Developed contingency plans to maintain uninterrupted service delivery, achieving a 100% on-time session delivery rate.

Dec 2020 – Jun 2022 · 1 yr 6 mos · Chennai, Tamil Nadu, India · On-site

• Handled daily receiving of shipments by checking goods against packing slips, inspecting for damages, and ensuring accurate quantities; updated all received items in the ERP system to reflect real-time inventory, which reduced errors and improved stock visibility with 99% accuracy.
• Performed regular cycle counts and completed inventory audits on over 1200 SKUs to verify stock accuracy; identified discrepancies between physical stock and ERP records; traced root causes like mislabeling and unrecorded movements; and corrected data in the system, leading to a 40% reduction in inventory errors over six months.
• Managed procurement of cutting tools by collecting requirements from the shop floor, issuing RFQs to multiple suppliers, evaluating quotes based on delivery timelines and quality, and finalizing vendors; created purchase orders and updated all procurement activities in the ERP system, which ensured tool availability on time and reduced machine downtime by 25%.
• Prepared and checked shipping documents such as Bills of Lading (BOL) and packing lists for the shipments; made sure the paperwork matched the goods being shipped and worked with 3PL partners to avoid mistakes, helping ensure on-time deliveries and reducing shipping errors by 98%.