Ganesh M

Operations Associate

Bengaluru, Karnataka, India8 yrs 6 mos experience

Key Highlights

8+ years in operations and supply chain management
Expertise in last-mile delivery and logistics optimization
Proven leadership in managing diverse teams and projects

Stackforce AI infers this person is a Logistics and Supply Chain Management expert with a focus on E-commerce and Agri Supply Chains.

Contact

Skills

Core Skills

Operations ManagementInventory ManagementFleet OperationsLogistics ManagementAgri Supply Chain

Other Skills

3rd Party TransportB2B Last-Mile DeliveryClient CoordinationCold ChainCollege RecruitingCommunicationCommunication (English + Local Language)Customer Escalation HandlingDaily Operations ReportingDark Store OperationsDatabasesDelivery Cost OptimizationDelivery TrackingDriver CoordinationEV Fleet Management

About

Professional Summary Operations & Supply Chain professional with 8+ years of experience in logistics, last-mile delivery, and dark store management. Skilled in handling B2C/B2B operations, team supervision, inventory, and quick commerce. Proven track record in managing daily deliveries, rider teams, and ensuring timely fulfillment. Hands-on leader with strong problem-solving skills and experience across e-commerce, grocery, EV logistics, and rural supply chains. 🏢 Industry Exposure: E-commerce (B2C & B2B) Grocery / Q-Commerce (F&V, FMCG) Electric Vehicle Logistics (if applicable) Rural Distribution & Agri Supply Chain Companies like BigBasket, Zepto, Meesho Farmiso, Magenta Mobility, etc.

Experience

8 yrs 6 mos

Total Experience

1 yr 10 mos

Average Tenure

1 yr 1 mo

Current Experience

Bigbasket

Store Manager

Mar 2025 – Present · 1 yr 1 mo · Greater Bengaluru Area · On-site

🎯 Role Objective:
To manage end-to-end operations of a BigBasket dark store, ensuring smooth order fulfillment, accurate inventory control, timely last-mile deliveries, and high team performance in a fast-paced Q-Commerce environment.
✅ Key Responsibilities:
Oversee daily dark store operations, shift management, and team coordination
Monitor last-mile delivery execution and rider performance
Conduct cycle counts, bin audits, and stock verifications
Handle wrong stock updates, stock write-offs, and inventory adjustments
Coordinate with central warehouse for replenishment and stock accuracy
Supervise pickers, packers, and riders; conduct daily huddles and training
Maintain petty cash records, admin logs, and ensure SOP compliance
Handle customer escalations and maintain daily MIS/reporting

Dark Store OperationsInventory ControlLast-Mile Delivery OperationsTeam LeadershipMIS & ReportingOperations Management+1

Magenta mobility

Operations Manager

May 2023 – Mar 2025 · 1 yr 10 mos · Bangalore Urban, Karnataka, India · On-site

🎯 Role Objective:
To manage daily EV fleet operations, ensure on-time deliveries, improve fleet utilization, and coordinate across riders, hubs, and clients for seamless last-mile logistics.
📌 Key Responsibilities:
Manage EV fleet and delivery partner performance across hubs.
Ensure daily route allocation and monitor delivery timelines (TAT).
Oversee charging schedules, vehicle health, and downtime tracking.
Coordinate with clients (e-commerce, grocery, pharma, etc.) for order fulfillment.
Handle real-time escalations and provide quick resolutions.
Optimize delivery costs through route planning and load balancing.
Maintain delivery success metrics and operational dashboards.
Lead hub staff, ground executives, and driver training.
making reports and onbording new drivers
meeting regular to client to close the demand

EV Fleet ManagementRoute AllocationDelivery Cost OptimizationClient CoordinationOperational DashboardsFleet Operations+1

Jai kisan

Operations Manager

May 2022 – Apr 2023 · 11 mos · Bangalore Urban, Karnataka, India · On-site

🎯 Role Objective:
To manage end-to-end operations for fertilizer and agri-input distribution, ensuring timely delivery, inventory accuracy, and strong support for farmers and rural partners.
✅ Key Responsibilities:
Oversee inventory, supply chain, and last-mile delivery to rural areas
Manage warehouse staff, field teams, and vendor coordination
Support farmers and dealers with order processing and issue resolution
Monitor vehicle routing, delivery TAT, and stock availability
Maintain MIS reports, ensure regulatory compliance, and track

Supply Chain ManagementVendor CoordinationLast-Mile DeliveryInventory AccuracyRegulatory ComplianceOperations Management+1

Meesho

Senior Operations Executive

Sep 2021 – Apr 2022 · 7 mos · Bengaluru, Karnataka, India · On-site

🎯 Role Objective:
To manage and streamline B2B last-mile delivery of fruits and vegetables to Kirana stores and retail partners, ensuring on-time fulfillment, product quality, and efficient team performance.
✅ Key Responsibilities:
Oversee daily F&V deliveries to Kirana stores and B2B partners
Supervise drivers/riders, manage route planning & dispatch efficiency
Ensure FIFO/FEFO compliance and quality checks during loading
Handle order accuracy, returns, and POD reconciliation
Resolve delivery issues and conduct RCA for delays or complaints
Maintain daily MIS/reporting and coordinate with store, tech & ops teams

B2B Last-Mile DeliveryRoute PlanningQuality ChecksOrder AccuracyPOD ReconciliationLogistics Management+1

Ninjacart

2 roles

Senior Executive

Promoted

May 2019 – Sep 2021 · 2 yrs 4 mos · On-site

🎯 Professional Summary:
Experienced Senior Operations Executive with expertise in managing end-to-end Fruits & Vegetables (F&V) delivery operations at Ninjacart. Skilled in van logistics, driver coordination, and ensuring timely, fresh, and quality deliveries from warehouse to retailers. Strong understanding of F&V handling, cold chain sensitivity, and real-time delivery tracking.
✅ Key Responsibilities:
Managed daily van deliveries of fresh fruits & vegetables
Supervised drivers and ensured timely, safe deliveries
Monitored live tracking and optimized delivery routes
Ensured F&V quality during dispatch and transit
Handled returns, reattempts, and reconciliation
Coordinated with warehouse team for accurate order fulfillment
Maintained MIS for dispatches, deliveries, and returns

Van LogisticsDriver CoordinationDelivery TrackingQuality AssuranceMIS ReportingLogistics Management+1

Operations Executive

Jul 2017 – Apr 2019 · 1 yr 9 mos · On-site

Responsible for managing end-to-end logistics including first mile (farmer/vendor pickups), mid mile (hub transfers), and last mile deliveries to retailers. Monitors vehicle movement, tracks delivery status, ensures timely dispatches, and coordinates with drivers and hub teams. Also handles issue resolution, F&V quality checks, and daily MIS reporting for smooth operations.
🛠️ Key Skills – Ninjacart Operations Executive
First, Mid & Last Mile Logistics
Vehicle Tracking & Coordination
Route & Load Planning
Hub-to-Hub Movement Monitoring
Issue & Escalation Resolution
MIS & Daily Operations Reporting
GPS Dashboard Usage
Time Management & Communication