Nehul Malhotra

CEO

Delhi, India13 yrs 6 mos experience

Key Highlights

  • Built India's largest age-tech platform for seniors.
  • Launched one of India's fastest-growing credit products.
  • Established KYC function, scaling to over 100 million users.
Stackforce AI infers this person is a Fintech leader with expertise in product management and digital transformation.

Contact

Skills

Core Skills

Product ManagementLeadershipBusiness DevelopmentFintechDigital TransformationManagement Consulting

Other Skills

AnalyticsBusiness AnalysisBusiness AnalyticsBusiness PlanningBusiness Process ImprovementBusiness StrategyCompetitive AnalysisConsultingCorporate FinanceData AnalysisFinanceFinancial ModelingFinancial ServicesGrowth HackingInvestment Banking

About

Executive Summary (Written through AI) Nehul Malhotra is a dynamic CEO, business and product leader with over 13 years of experience architecting and scaling market-defining fintech and consumer technology platforms in India. A Gold Medallist from IIM Ahmedabad and former McKinsey consultant, he combines strategic insight, operational depth, and product innovation with full P&L ownership across hyper-growth environments. As Co-Founder & CEO of GenWise, he has built India’s largest age-tech platform addressing elder loneliness—scaling to 400K+ MAUs, 50K+ paid users, and 3M+ installs at industry-leading efficiency. The company raised a record $3.5M seed round and was selected for the Google for Startups Accelerator 2025. Under his leadership, GenWise institutionalized an AI-first culture and launched category-defining products such as Saathi AI (emotional companion for elders) and GenWise UPI (India’s only UPI for seniors), demonstrating his ability to identify greenfield opportunities and build product ecosystems from the ground up. Earlier, as Consumer Lending Head at BharatPe, Nehul launched and scaled postpe—one of India’s fastest-growing credit products—to ₹1500 Cr monthly TPV and ₹200 Cr ARR within 18 months, while designing an integrated 3-in-1 credit line that combined card, loan, and QR-based payments. At Paytm, where he reported directly to the founder, Nehul led some of the company’s most critical consumer and merchant product initiatives during its 100x growth phase. He built the KYC and customer experience infrastructure from scratch—scaling Paytm’s verified base to over 100 million users, digitizing merchant onboarding through paperless and biometric systems, and implementing end-to-end workflow automation via Salesforce and Genesys Cloud. His leadership spanned large-scale operations, with over 1,600 agents across three channels, and deep product execution integrating technology, compliance, and customer experience at scale. Blending entrepreneurial instinct with structured problem-solving and organizational design expertise gained at McKinsey & Company and Russell Reynolds Associates, Nehul brings a rare balance of product vision, operational mastery, and leadership maturity. His focus remains on building purposeful, technology-led businesses that deliver both consumer impact and enduring enterprise value.

Experience

Genwise

Co-Founder & CEO

Feb 2023Present · 3 yrs 1 mo · Delhi, India · On-site

  • Running GenWise, www.genwise.club
  • GenWise is India’s No.1 App for Elders and Senior Citizens
  • Our mission: Taking elders & senior citizens from loneliness to laughter.
  • Features
  • Socialise with Members – Post pictures, poems, jokes, or just say hello. Share your day or reply to someone. Feel part of a family.
  • Make New Friends – Chat one-on-one with elders and senior citizens across India. Talk about life, memories, or share a laugh. Safe, private, and for you.
  • Play Fun Games – Pick from 350+ games like ludo, chess, carrom & more. Solo or with friends, stay sharp & active.
  • Join Live Events – Yoga, bhajan, tambola, quizzes & more. Enjoy expert sessions, win prizes.
  • Talk to a GenWise Saathi – Feeling low? Saathis are here to talk - Human and AI
  • Join the fun and rediscover joy after 50!
Strategic PlanningOperations ManagementProduct DevelopmentFinTechDigital TransformationProduct Management+1

Bharatpe

Head - Consumer Lending

Sep 2021Jan 2023 · 1 yr 4 mos · New Delhi, Delhi, India · On-site

  • Business Impact
  • 1. Launched and scaled the business (called postpe) to monthly TPV of INR 1500 Cr
  • 2. Achieved ARR of INR 200 Cr within 18 months
  • 3. Drove partnerships with regulated entities including NBFCs and Banks for credit book and card rails
  • Product Innovation
  • 4. Launched the industry first 3-in-1 credit line integrating card, loan and QR payments
  • 5. Expanded the product portfolio to include BBPS, Credit Card Bill Payments, Credit Card and Credit Line
P&L ManagementBusiness DevelopmentFinancial ServicesFinTechMarketing

Russell reynolds associates

Executive Director

May 2019Sep 2021 · 2 yrs 4 mos · Gurgaon, India · On-site

  • 1. Senior member of the technology practice in India driving CXO level searches across Horizontals (IT, Digital, AI, ML, Smart Manufacturing) and Verticals (IT services, Consumer – tech, SAAS, BPM, Telecom, Consumer)
  • 2. Completed highest number of searches across the APAC Associate pool in the first full year with the firm (2020)

Paytm

3 roles

Head - Customer Onboarding, KYC & Experience (Paytm Payments & Paytm Payments Bank)

Promoted

Dec 2014May 2019 · 4 yrs 5 mos · On-site

  • Business Impact
  • 1. Established the KYC function from scratch – Paytm crossed 100 Mn KYCs during the tenure
  • 2. Increased daily KYC run by 250X within 12 months and achieved peak of 750X from the baseline of 8,000/month
  • 3. Launched Savings Account business and achieved daily signups of 20,000 through digital journey
  • 4. Turned around entire customer experience department at a scale of 1.5L connects per day, thereby bringing TAT down by 70% across all channels – Email, Call and social media
  • Product Innovation
  • 5. Established the end-to-end workflow for customer acquisition, including 4-legged distribution network design, CRM implementation and KYC app development
  • 6. Led the product development for Savings Bank digital account opening flow for Paytm Payments Bank
  • 7. Led the transition of Paytm's KYC process from paper to non-biometric paperless and finally to biometric
  • 8. Led product development for better customer support interface on app and IVR, automation of replies through smart rules and backend infrastructure
  • 9. Implemented Genesys Cloud and Salesforce across entire support layer for real-time and distributed load management
  • Service Delivery
  • 10. Architected 1600 agent member team through multiple BPO partners across 3 channels - Email, Call and social media
  • 11. Set up KYC ops layer including data entry partners, archival partners and 200+ member KYC validation team
  • 12. Set up and scaled two KYC distributions channels pan India - Home visits and Aadhaar enrolment agencies channel
  • 13. Co-led the formulation of Paytm KYC policy along with compliance team; Liasied with regulators including RBI
Digital TransformationProduct ManagementBusiness Process ImprovementFinTech

Head - Merchant management (Paytm Payments)

Dec 2014May 2019 · 4 yrs 5 mos · On-site

  • Business Impact
  • 1. Set up the merchant management function from scratch to onboard and manage the experience of 12 million merchants
  • 2. Achieved 20,000 onboardings per day – highest across competitors
  • Product Innovation
  • 3. Designed and launched industry-first paperless and instant onboarding flows in collaboration with product team
  • 4. Led the launch of “Salesforce Terminal”, “Golden Gate App”, “Merchant DIY” for instant onboarding of Organized, Offline unorganized and Online unorganized merchants respectively
  • Service Delivery
  • 5. Led all pre-live teams (client integration, document verification, risk assessment, agreement processing) for Paytm
  • payments
  • 6. Launched 24 x 7 merchant monitoring team to detect and correct system outages across any merchant
  • 7. Set up 24 x 7 email and call-based helpdesk for all payments merchants
  • 8. Co-led formulation of payments merchant onboarding policy with compliance team
LeadershipFinTechPaymentsGrowth HackingProduct Development

Public Appearances

Dec 2014May 2019 · 4 yrs 5 mos · On-site

  • 1. Represented Paytm at India vs. Australia ODI series (Oct’ 2017) and presented MoM, MOS and Winner’s trophy to Rohit Sharma, Hardik Pandya and Virat Kohli respectively
  • 2. Demonstrated Paytm Payments Bank’s account opening flow to Shri Arun Jaitley, Hon’ble Finance Minister, Government of India

Mckinsey & company

Management Consultant

Aug 2012Dec 2014 · 2 yrs 4 mos · New Delhi Area, India · On-site

  • Rated Track+ in 2013- and 2014-year end reviews; Worked on projects spanning multiple sectors and functions including:
  • 1. Rural lending strategy for top Indian private bank – Advised on priority products for rural lending along with operating model for each to build at scale, low-cost business
  • 2. Wealth management arm of top Indian private bank – Advised on end-state organization structure to tap effectively into Indian HNI base
  • 3. Top 5 Indian pharmaceutical player – Set up project management organization; got US approval for a landmark HIV drug
  • 4. Leading Indian insurance player - Devised agency channel strategy through to 2020
  • 5. Leading Indian cement company – Ran sales & marketing excellence program to improve EBITDA margins

Souq.com

Summer analyst

Jun 2012Jul 2012 · 1 mo · Dubai

Digital TransformationAnalyticsManagement Consulting

Credit suisse

Summer Analyst, Investment Banking

Apr 2011May 2011 · 1 mo · Mumbai Area, India

  • Two months Summer Internship in Investment Banking Division, Credit Suisse India

Learnmicros

Co-Founder

May 2009May 2010 · 1 yr · Delhi

  • Hobby Startup during college. Sold Electronics Gadgets from India to USA

Education

Indian Institute of Management Ahmedabad

Master of Business Administration - MBA — General Management

Jan 2010Jan 2012

Netaji Subhas Institute of Technology

B.E. — Electronics & Communications

Jan 2006Jan 2010

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