Sep 2024 – Aug 2025 · 11 mos

• As Head of Operations & New Initiatives at Minimalist Hotels, I lead the end-to-end operational strategy and execution across a growing portfolio of design-forward, tech-enabled boutique hotels. My role spans day-to-day operations, innovation, and expansion—ensuring the brand delivers consistent, efficient, and elevated guest experiences.
• Key Highlights:
• Operational Leadership:
• Spearheaded multi-property operations by establishing brand-wide SOPs, streamlining processes, and driving key performance metrics across departments such as front office, housekeeping, F&B, and engineering.
• Strategic Initiatives:
• Introduced and executed new service models, digital tools, and guest-centric programs to enhance operational efficiency and brand differentiation.
• Acquisition & Growth:
• Led the identification, evaluation, and acquisition of new hotel assets and management agreements to support the brand’s geographic expansion strategy.
• Pre-Opening Management:
• Oversaw all aspects of new property launches—including project planning, team hiring, vendor coordination, compliance, and operational setup—ensuring seamless transitions from development to live operations.
• Team Leadership & Culture:
• Built and mentored cross-functional teams, instilling a culture of accountability, service excellence, and innovation aligned with Minimalist Hotels' brand ethos.

Dec 2023 – Aug 2024 · 8 mos

Jul 2023 – Nov 2023 · 4 mos

• Building a Boutique Hospitality Brand with Design and Community at its core.

Aug 2022 – Aug 2023 · 1 yr · Delhi, India · On-site

• Key Responsibilities
• Event Planning & Execution:
• Organise and execute promotional events, awareness drives, community activities, and campaigns within residential societies.
• Coordinate with RWAs, society members, vendors, and internal teams to ensure smooth execution.
• Develop society-specific engagement strategies to drive participation and interest.
• Lead Generation & Conversion:
• Use events as a platform to generate qualified leads and create brand visibility.
• Drive sign-ups and onboarding of societies to the NoBrokerHood platform through community engagement.
• Stakeholder Management:
• Build and maintain strong relationships with RWAs, community heads, and society management committees.
• Act as the primary liaison for society-level interactions.
• Brand Representation:
• Serve as the face of NoBrokerHood at all society events, showcasing our solutions and value proposition.
• Ensure consistent brand messaging and professionalism in all activities.
• Cross-Functional Coordination:
• Collaborate with marketing, sales, and operations teams for event logistics, branding materials, and promotional content.
• Share feedback and insights from on-ground events to enhance future campaigns and product positioning.

Aug 2021 – Aug 2022 · 1 yr · Himachal Pradesh, India

• As a City Head - Specialist Stay Experience I have to design the SOP's for Guest Handling, Service Quality, Property Aesthetics and Property Acquisitions. My key area is to ensure that the guest have a special experience of luxurious hospitality whenever they visit any property of Vista. Along with this i am also responsible for the PnL of the region.

Mar 2020 – Apr 2021 · 1 yr 1 mo · Gurugram, Haryana, India

• Building 100% Electric, Clean, Shared, Smart Mobility for India || Working on acquisition and building new charging hubs for improving the experience and maintaining a connected environment for efficient service.

Dec 2018 – Mar 2020 · 1 yr 3 mos · Greater Delhi Area

• As an Area General Manager, I managed OYO Home Operations of Majority parts of North Goa.
• Leading a team of 11 direct and 45 In-direct employees.
• Initially Headed a team of 4 Direct reportee to deliver last mile operations and improve customer satisfaction by 9% with in one month.
• Performance of team was measured with various metrics and feedback from ground were taken to improve processes further
• Have ensured timely service to customers by supplying all necessities through proper set process. Proper training has been given to staff so that housekeepers could be aligned according to priority.
• Later on given responsibility of 5 geographical clusters, 600 rooms, 11 direct and 45 In-direct reportees.
• Cash closing and other compliance processes were streamlined with proper daily monitoring with team.
• Check out Compliance was improved upto 80%, 100% daily Cash closure and 100% linen handover.
• Have coordinated with R&M team for all the repair and maintenance work that needs to be done in properties. All works were done in a cost effective manner and considering the current and future profit margins.
• Have worked on process for timely payments of utility bills. Proper process was set in place to avoid any late payments and extra charges.
• Cash follow process for all COD bookings was made more transparent and proper flow was designed in clusters to clear pendency on daily basis.
• Started rigorous night audits to stop revenue leakage. Audits were done across whole GOA.
• Ground staff training sessions were aligned to mentor the team to deal in different type of situations and increase overall guest experience.

Jun 2016 – Nov 2018 · 2 yrs 5 mos · Russia

• I was leading a team of 317 to manage the completer operations of the 148 rooms, 17 villas, 2 restaurants and 2 nightclubs of the Ski Resort present in St. Petersburg Russia.
• My main objectives were to maximize the revenue and plan for the future strategies to promote the brand value and bring in investors for maintaining and expanding the facilitie.
• In the tenure of 3 years I managed to generate the revenue of $8 Million for each consecutive years and raised a total investment of $12 Million for the expansion and procurement of sledge line for the Ski area.

Aug 2015 – Jun 2016 · 10 mos · Russia

May 2014 – Jul 2015 · 1 yr 2 mos · Greater Chennai Area

• The job role included Check-in, Check-out and preparing daily occupancy and revenue reports.

Jun 2012 – May 2014 · 1 yr 11 mos · Greater Delhi Area

• I was responsible for all the bookings of the location, catering, volunteers and the transfers of the team and client.