Nikhil Shetty

Business Development Executive

Mumbai, Maharashtra, India3 yrs 7 mos experience

Key Highlights

Expert in customer loyalty and retention strategies.
Proven track record of driving revenue growth.
Skilled in optimizing customer experiences through data insights.

Stackforce AI infers this person is a Retail Marketing Specialist with a focus on Customer Loyalty and Retention.

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Skills

Core Skills

Loyalty ProgramsCustomer RetentionStrategy

Other Skills

GupshupSalesforce Marketing CloudData AnalysisMarket ResearchProblem SolvingStrategic InitiativesProduct MarketingBrand Management

About

What started as a curiosity about why people choose certain brands turned into a full-blown passion for shaping how they stay. Experienced in User Acquisition, Loyalty programs and Retention. I specialize in creating efficient workflows, optimizing campaign performance and identifying new opportunities to expand reach. Passionate about leveraging insights to improve CX.

Experience

Starbucks india

Assistant Manager - Loyalty

Nov 2025 – Present · 5 mos · Mumbai, Maharashtra, India · On-site

Brewing loyalty by turning every milestone into a reward - one star at a time.

Landmark group

Marketing - Retention & Loyalty

Sep 2024 – Nov 2025 · 1 yr 2 mos · Bengaluru · On-site

Drove a 10% increase in incremental revenue through data-driven retention campaigns and customer journey optimization.
Built and managed loyalty program with a 12% conversion rate and 4% repeat to purchase, enhancing CX.
Design and executed customer retention campaigns to improve repeat purchases, customer lifetime value (CLTV)
Planned and executed marketing campaigns across all channels using MoEngage, SFMC.

GupshupSalesforce Marketing CloudLoyalty ProgramsCustomer Retention

Justdial

Strategy Intern

May 2023 – Jun 2023 · 1 mo · Mumbai, Maharashtra, India · On-site

Problem SolvingStrategic InitiativesStrategy

Myinsurancekart.com (lifemart insurance broker pvt ltd)

Growth & Marketing

Jul 2019 – Jul 2021 · 2 yrs · Mumbai, Maharashtra, India · Hybrid

Communicated brand messaging and product information to diverse stakeholders (new
agents, existing clients, etc.) through targeted email, WhatsApp, and referral programs,
ensuring alignment with brand positioning and target audience needs.
Commerce.