Debapriya (Priya) Sharma — Operations Associate
Self Starter, IT Project Management, Mortgage, Collection, Recovery , Skip-Tracing, Customer service and back office Reporting operations, Life Coach AREAS OF EXPERTISE Project Management and Operation Support ● Client Support ● Project Execution ● Reporting & Documentation ● SLA Management ● Policy Administration ● Counseling & Coaching ● Quality Management ● Escalations Management ● Team Management ● Core Collection ● US Mortgage ● Back‑office Operations An accomplished professional with over 13 years of experience in Client Service Operations, IT Operation, Risk and Fraud, US Mortgage, Collection and Content Classification.
Stackforce AI infers this person is a seasoned professional in IT operations and client service management within the financial services sector.
Location: Maryland Heights, Missouri, United States
Experience: 8 yrs 8 mos
Skills
- Program Management
- It Service Management
- Team Management
- Cross-functional Team Leadership
- Us Mortgage
- Customer Service
- Life Coaching
- Collection
- Quality Management
Career Highlights
- Over 13 years of experience in client service operations.
- Expertise in IT project management and operations support.
- Strong background in US mortgage and collections.
Work Experience
American Optometric Association
Senior IT Program Support Specialist (1 yr 5 mos)
IT Program Support Specialist (2 yrs 2 mos)
Better
Operations Manager (11 mos)
KFin Technologies Pvt. Ltd.
Operations Manager (1 yr 1 mo)
Dell
Customer Service Team Manager (1 yr 1 mo)
Working In Cognizant Technology Solutions Private Limited
Team Lead (1 yr 2 mos)
Bilkish Associates LLC
Team Leader and Collection Officer (10 mos)
UnitedHealth Group
Supervisor (3 yrs 2 mos)
Education
Bachelor of Arts - BA at University of Calcutta
