Janelle Revo, MBA

CEO

Indiana, Pennsylvania, United States23 yrs 3 mos experience
Highly Stable

Key Highlights

  • 20+ years in Quality Assurance and Operations leadership
  • Expert in building global audit programs and frameworks
  • Master's-level instructor in Quality and Operations Management
Stackforce AI infers this person is a Quality Assurance and Operations expert in the healthcare and financial services sectors.

Contact

revojanelle@gmail.comLinkedIn

Skills

Core Skills

Quality AssuranceOperations ManagementTeachingQuality ManagementOperational Risk ManagementData-driven Decision MakingBusiness AnalysisCustomer SatisfactionFraud Prevention

Other Skills

Account ManagementAccountingAnalysisAnalytical SkillsAnti-Money LaunderingApplication DeploymentAuditingBankingBusiness DevelopmentBusiness PlanningBusiness Process ImprovementChange ManagementCommunicationContinuous ImprovementContinuous Process Improvement

About

Strategic and results-driven Director with 20+ years of leadership in Quality Assurance, Operations, Audit, Customer Service, and Fraud operations across the recruiting, pharmacy, financial services and banking industries. I currently lead global audit initiatives spanning the Americas, APAC, and EMEA, while also serving as a master’s-level instructor in Quality Management & Operations Management. Recognized for building audit programs from the ground up, standardizing global frameworks, and inspiring high-performing teams. Skilled at uncovering root causes of complex challenges, implementing data-driven solutions, and fostering stakeholder trust. My leadership is grounded in vision, accountability, and collaboration—driving measurable improvements in efficiency, compliance, and customer satisfaction. Core values: service to stakeholders, operational excellence, clear vision, strong teams, data-based decision-making, and delivering results that matter.

Experience

Randstad sourceright

RPO Client Delivery - Global Audit Director supporting Google

Jul 2022 – Present · 3 yrs 8 mos · Remote · Remote

  • Lead day-to-day global RPO audit operations, supporting multiple workstreams across regions.
  • Manage and inspire 6 team leads and 70+ auditors to achieve audit excellence.
  • Identify operational gaps and collaborate with training and operations to implement best practices.
  • Present insights during client-facing business reviews (weekly, monthly, quarterly).
  • Analyze complex data to drive process efficiencies, reduce costs, and improve outcomes.
  • Build trusted relationships with stakeholders, ensuring alignment on expectations and performance.
  • Mentor and develop global audit, training, and operations teams.
Continuous ImprovementQuality SystemBusiness AnalysisAnalytical SkillsChange ManagementCustomer Satisfaction+20

Indiana university of pennsylvania

Adjunct Faculty

Aug 2019 – Present · 6 yrs 7 mos · Indiana, Pennsylvania, United States · On-site

  • Teach undergraduate/graduate students in Industrial Quality & Statistical Tools & Operations Management.
  • Develop coursework on Six Sigma, ISO, and quality methodologies.
  • Mentor students in applying statistical and problem-solving tools to real-world processes.
Continuous ImprovementQuality SystemCustomer SatisfactionOperations ManagementLeadership DevelopmentQuality Management+3

Diamond pharmacy services

3 roles

Director of Quality Assurance & Internal Audit

Promoted

May 2018 – Jul 2022 · 4 yrs 2 mos

  • Directed quality & audit strategy across 8 pharmacy operations, ensuring compliance with GMP, DEA, SOX, FDA & BOP standards.
  • Built and managed a Quality Management System (QMS), audits, training, and CAPA processes.
  • Partnered on multimillion-dollar system implementations, defining testing requirements.
  • Oversaw $XXM+ budget and team of 25; delivered measurable compliance improvements.
  • Promoted “zero defect culture” through quality, safety, and loss prevention initiatives.
  • Founded and scaled internal audit department.
  • Automated defect reporting and improved communication cycles.
Continuous ImprovementQuality SystemGxPChange ManagementCustomer SatisfactionTraining+16

Quality Control & Audit Manager

Nov 2013 – May 2018 · 4 yrs 6 mos

Continuous ImprovementQuality SystemGxPChange ManagementCustomer SatisfactionContinuous Process Improvement+12

Sr. Internal Auditor

Jan 2009 – Nov 2013 · 4 yrs 10 mos

Continuous ImprovementGxPChange ManagementCustomer SatisfactionContinuous Process ImprovementOperations Management+7

Wachovia securities financial network

Sr. Internal Control Analyst

May 2004 – May 2005 · 1 yr · On-site

  • Managed cash reconciliation program and system process improvements.
Continuous ImprovementGxPChange ManagementCustomer SatisfactionContinuous Process ImprovementOperations Management+6

First north american national bank

5 roles

Compliance Analyst

Aug 2002 – May 2004 · 1 yr 9 mos

Continuous ImprovementProcess ImprovementChange ManagementCustomer SatisfactionCredit Risk ManagementContinuous Process Improvement+9

Internal Audit Supervisor

May 2002 – May 2004 · 2 yrs

Continuous ImprovementProcess ImprovementBusiness AnalysisChange ManagementCustomer SatisfactionContinuous Process Improvement+10

Customer Service Supervisor

Dec 2001 – Apr 2002 · 4 mos

Continuous ImprovementCustomer SatisfactionContinuous Process ImprovementOperations ManagementData-driven Decision MakingCross-functional Team Leadership+2

Fraud Assistant Supervisor

Jun 2001 – Nov 2001 · 5 mos

Continuous ImprovementCustomer SatisfactionContinuous Process ImprovementOperations ManagementData-driven Decision MakingOperational Risk Management+5

Customer Service Assistant Supervisor

Feb 2000 – May 2001 · 1 yr 3 mos

  • Compliance Analyst | Internal Audit Supervisor | Customer Service Supervisor | Fraud Assistant Supervisor
  • Oversaw call center, fraud prevention, and audit teams of 12–16 representatives.
  • Recognized with multiple Awards of Excellence for leadership and performance.
  • Championed Six Sigma initiatives to drive operational improvements.
Continuous ImprovementCustomer SatisfactionContinuous Process ImprovementOperations ManagementData-driven Decision MakingCross-functional Team Leadership+2

Cherokee county department of family and children services

Child Abuse Investigator

Jan 1999 – Jan 2000 · 1 yr · Canton, GA

  • Investigate claims of child abuse
  • Work with parents and law enforcement to ensure child safety
  • Write risk assessments and safety case plans
Continuous ImprovementCustomer SatisfactionContinuous Process ImprovementOperations ManagementData-driven Decision MakingCross-functional Team Leadership+2

Education

Indiana University of Pennsylvania

Master of Business Administration (MBA)

Jan 2012 – Jan 2013

Indiana University of Pennsylvania

Master of Business Administration - MBA

Stackforce found 100+ more professionals with Quality Assurance & Operations Management

Explore similar profiles based on matching skills and experience

Vipul soni

Vipul soni

Quality Assurance Executive

at Oxi Pharma

Agra, India2 yrs 5 mos exp
Quality AssuranceQuality Assurance Management
VK

Vedran Korunić

President

at IPED / HUPED

Croatia26 yrs 2 mos exp
Event ManagementExecutive ManagementHealthcareHealthcare EducationRegulatory Compliance
Ayush Chandak

Ayush Chandak

Product Leader

at Flipkart

Bengaluru, India14 yrs 5 mos exp
Business StrategyLeadershipOperations ManagementProduct ManagementProject Management
Sanjeev Gupta

Sanjeev Gupta

Vice President Integrated Supply Chain

at Carlsberg Group

Gurugram, India35 yrs 8 mos exp
Maneesh Manu

Maneesh Manu

Branch Head Retail

at ICICI Bank

Delhi, India19 yrs 10 mos exp
AuditingQuality Management
Ishrath J.

Ishrath J.

Software Engineering Manager

at A-Technologies

Hyderabad, India8 yrs 1 mo exp
Software DevelopmentSoftware Project Management
Prabhakar Singh

Prabhakar Singh

Sr.Manager Career Services

at UPES

India9 yrs 10 mos exp
VS

Vishnu Shrivastava

Founder

at GearGlee07

Delhi, India2 yrs 2 mos exp
QA EngineeringQuality Assurance