Jyoti Virk — Customer Success Manager
Dream11 facilitates customer success by leveraging expertise in relationship building and escalation management. As part of the team, contributed to fostering customer satisfaction and addressing challenges effectively. This role builds on previous experience as a Senior Associate, where collaboration was key to driving impactful customer outcomes. Education in Marketing Management from NMIMS Global Access complements the focus on customer-centric strategies. With a background in Physics, brings analytical thinking to problem-solving and teamwork. Motivated to support organizations in achieving operational efficiency and delivering exceptional customer experiences.
Stackforce AI infers this person is a Customer Success Manager with a strong focus on operational efficiency in the SaaS industry.
Location: Navi Mumbai, Maharashtra, India
Experience: 8 yrs 9 mos
Skills
- Customer Success
- Operations Management
Career Highlights
- Expert in customer success and relationship management.
- Strong analytical skills from a physics background.
- Proven track record in fostering customer satisfaction.
Work Experience
Dream11
Customer Success Manager (1 yr 8 mos)
Senior Associate (1 yr 5 mos)
upGrad
Senior Associate - Student Success (10 mos)
Wisdom Career Education Pvt. Ltd.
Business Development & Creative Head (4 yrs 9 mos)
Education
PG diploma at NMIMS CDOE
Bachelor of Science (BSc) at South Indian Education Societys College of Arts Science and Commerce Sion West Mumbai 400 022
