Vaibhav Kakde

Business Analyst

Mumbai, Maharashtra, India6 yrs 1 mo experience

Most Likely To Switch

Key Highlights

Led migration of 10,000+ users to Microsoft Dynamics 365.
Achieved 20% operational cost reduction through automation.
Spearheaded 100+ API integrations across banking platforms.

Stackforce AI infers this person is a Fintech CRM Transformation Expert with strong digital automation skills.

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Skills

Core Skills

Customer Relationship Management (crm)Digital TransformationProcess Review

Other Skills

API IntegrationsAgile MethodologiesAging ReportsAnalytical SkillsAnalyticsApplication Programming Interfaces (API)Attention to DetailAutomationAzure DevOps ServicesBRDBudget ConstraintsBusinessBusiness AnalysisBusiness AnalyticsBusiness Process

About

Seeking opportunities to lead CRM transformations in high-growth fintechs Led enterprise-wide migration of 10,000+ users to Microsoft Dynamics 365 ✔ Achieved 20% operational cost reduction through 50+ automated workflows ✔ Spearheaded 100+ API integrations across banking/lending platforms ✔ Managed 15-member Agile teams with 95% on-time project delivery I solve complex business challenges at ICICI Bank by: - Designing scalable CRM frameworks for financial services - Bridging stakeholder needs with technical execution - Driving digital transformation through automation Let’s connect to discuss: ▸ CRM innovation in banking ▸ Fintech product strategy ▸ High-impact process optimization #BusinessAnalyst #CRMSolutions #Fintech #DigitalTransformation

Experience

Icici bank

Business Analyst

Jun 2023 – Present · 2 yrs 9 mos · Mumbai, Maharashtra, India · On-site

Deputy Manager 2- Innovation, Digitisation, and Analytics
As a Business Analyst in CRM Solutions, I drive digital transformation for India's largest private bank:
Key Responsibilities:
Led migration of 10,000+ users to Microsoft Dynamics 365 with zero downtime by coordinating between business teams and developers
Achieved 20% operational cost reduction by identifying and automating 50+ manual processes
Designed integration strategy for 100+ APIs connecting banking, securities and lending platforms
Managed development of Master Data Management system handling 200,000+ cases monthly with 99.8% accuracy
Oversaw 15-member cross-functional team (BAs, developers, QA) using Agile methodology
Notable Achievements:
Successfully transitioned 500+ customer journeys to new CRM platform
Implemented OCR solution processing 150,000+ documents monthly, reducing rejections by 60%
Created automated testing framework that reduced QA cycle time by 40%
Delivered 95% of user stories on-time across 10+ sprints
Tools & Technologies:
Microsoft Dynamics 365, Salesforce, Azure DevOps, JIRA, SQL, Power BI, Postman