Shirley Saldanha — CEO
Overall experience of 20 years in the Insurance domain with a proven track record of partnering with key stakeholders and building strong, performance driven teams capable of delivering to an excellent yet sustainable set of results. I have worked in diverse roles over the years including operations, transitions, compliance and projects management which have helped me understand the essential levers to making a business successful and resilient. My focus has been to build an inclusive work culture across geographies where the emphasis is on rewarding experience and being open to bringing in fresh talent; with the impetus on right skill, right fit. Highlights: - Recognized as top performer and operations leader for driving growth and delivering to business outcomes in large teams. - Experience in working across functions, leading a diverse workforce in different geographies - Part of the Internal Committee investigating and concluding on POSH complaints - Transitioned multiple lines of business with milestones and business expectations met - Created and implemented process level controls including SOPs, checklists and early risk flags - Set up and stabilized processes and reinforced strong client relationship management - Highest Employee Engagement scores in the process for 3 years consecutively in middle management roles.
Stackforce AI infers this person is a leader in the Insurance domain with expertise in operations and stakeholder management.
Location: Bengaluru, Karnataka, India
Experience: 18 yrs 9 mos
Skills
- Operations Management
- Leadership
- Stakeholder Management
- Customer Experience
Career Highlights
- Top performer recognized for driving growth
- Led diverse teams across multiple geographies
- Achieved highest employee engagement scores
Work Experience
EXL
Vice President Operations (2 yrs 5 mos)
Sr. AVP (2 yrs 6 mos)
Assistant Vice President (4 yrs 3 mos)
Senior Manager (2 yrs)
Operations Manager (1 yr 1 mo)
Deputy Manager (1 yr 8 mos)
Assistant Manager (1 yr 10 mos)
Wipro Spectramind Bpo Limited.
Compliance Lead (1 yr 10 mos)
Friends Provident
Project Management Specialist (1 yr 2 mos)
Education
Bachelors in Psychology at Consultancy