Shirley Saldanha

CEO

Bengaluru, Karnataka, India18 yrs 9 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Top performer recognized for driving growth
  • Led diverse teams across multiple geographies
  • Achieved highest employee engagement scores
Stackforce AI infers this person is a leader in the Insurance domain with expertise in operations and stakeholder management.

Contact

Skills

Core Skills

Operations ManagementLeadershipStakeholder ManagementCustomer Experience

Other Skills

Business InitiativesChange ManagementContract InsightsCross-functional Team LeadershipDelivery Of ProjectsHiringMicrosoft PowerPointPeople DevelopmentRequest for Proposal (RFP)Service-Level Agreements (SLA)Stakeholder Engagement

About

Overall experience of 20 years in the Insurance domain with a proven track record of partnering with key stakeholders and building strong, performance driven teams capable of delivering to an excellent yet sustainable set of results. I have worked in diverse roles over the years including operations, transitions, compliance and projects management which have helped me understand the essential levers to making a business successful and resilient. My focus has been to build an inclusive work culture across geographies where the emphasis is on rewarding experience and being open to bringing in fresh talent; with the impetus on right skill, right fit. Highlights: - Recognized as top performer and operations leader for driving growth and delivering to business outcomes in large teams. - Experience in working across functions, leading a diverse workforce in different geographies - Part of the Internal Committee investigating and concluding on POSH complaints - Transitioned multiple lines of business with milestones and business expectations met - Created and implemented process level controls including SOPs, checklists and early risk flags - Set up and stabilized processes and reinforced strong client relationship management - Highest Employee Engagement scores in the process for 3 years consecutively in middle management roles.

Experience

Exl

7 roles

Vice President Operations

Promoted

Oct 2023Present · 2 yrs 5 mos

Operations ManagementStakeholder EngagementLeadershipPeople Development

Sr. AVP

Apr 2021Oct 2023 · 2 yrs 6 mos

HiringBusiness InitiativesStakeholder ManagementCustomer ExperienceCross-functional Team LeadershipService-Level Agreements (SLA)

Assistant Vice President

Promoted

Jan 2017Apr 2021 · 4 yrs 3 mos

HiringBusiness InitiativesStakeholder ManagementCustomer ExperienceCross-functional Team LeadershipService-Level Agreements (SLA)

Senior Manager

Promoted

Jan 2015Jan 2017 · 2 yrs

Operations Manager

Promoted

Nov 2013Dec 2014 · 1 yr 1 mo

Deputy Manager

Promoted

Oct 2011Jun 2013 · 1 yr 8 mos

Assistant Manager

Nov 2009Sep 2011 · 1 yr 10 mos

Wipro spectramind bpo limited.

Compliance Lead

Aug 2007Jun 2009 · 1 yr 10 mos · Pune, Maharashtra, India · On-site

Friends provident

Project Management Specialist

Mar 2006May 2007 · 1 yr 2 mos · Salisbury, England, United Kingdom · On-site

Education

Consultancy

Bachelors in Psychology

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