Bhavna Newle Chopra

CEO

Gurgaon, Haryana, India27 yrs 5 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Over 20 years of leadership in service delivery.
  • Expert in process excellence and operations management.
  • Proven track record in managing large teams and projects.
Stackforce AI infers this person is a seasoned leader in BPO and service delivery management.

Contact

LinkedIn

Skills

Core Skills

Service DeliveryStrategyProcess ExcellenceOperations ManagementOperations Delivery

Other Skills

BPOBusiness Process Outsourcing (BPO)Business Process Re-engineeringCRMEmployee EngagementInsuranceMISManagement Information Systems (MIS)OffshoringOutsourcingProcess ImprovementProcess ManagementProcess MigrationRelationship ManagementSix Sigma

Experience

Exl

Senior Vice President

Sep 2017 – Present · 8 yrs 6 mos · NCR India

American express

Vice President

Sep 2014 – Aug 2017 · 2 yrs 11 mos · Gurgaon, Haryana, India

  • Responsible for Strategy and Service Delivery of voice and chat servicing for the US and India Market
Service DeliveryStrategy

Exl

Vice President

Sep 2006 – Aug 2014 · 7 yrs 11 mos · Noida

  • Responsible for Service Delivery of the Life and Annuities Vertical
Service Delivery

Wns assistance

Vice President

Jan 2005 – Jan 2006 · 1 yr · United Kingdom

  • Responsible for Operation Delivery and Process Excellence for a General Insurer
Process ExcellenceOperations Management

Gecis

Assistant Vice President

Jan 2000 – Jan 2005 · 5 yrs · Gurgaon

  • Responsible for Operations Delivery
Operations Delivery

Private practise

Dentist

Jan 1998 – Jan 2000 · 2 yrs · Gurgaon

Education

University of Mumbai

B.D.S

Jan 1992 – Jan 1997

Army Public School

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