Feb 2022 – Mar 2023 · 1 yr 1 mo · Fremont, California, United States

• Manage$20M semi-conductor relationship with operations across India and SEA.
• Core responsibilities include managing key client relationships, oversee 100+ operations team members and lead transformational programs across the business.

Sep 2021 – Feb 2022 · 5 mos

• Driving Business Transformation and Operational Excellence for Semi-conductor clients

Apr 2020 – Sep 2021 · 1 yr 5 mos

• Engaged with a CPG leader to deploy High Radius in their operational teams to transform the their current operating ways.
• Interact with senior leaders to understand the vision and deploy the same during implementation, support the current Operating model by introducing an industry leading workflow solution, creating new ways of working for operating teams and manage change throughout the organization.

Jun 2018 – Mar 2020 · 1 yr 9 mos

• Lead multiple engagements for clients to effectively manage Enterprise-wide changes caused by Business/Technology maturity, Regulations and/or Building competitive advantage. Engage with management to scope out the Contract Lifecycle management and Digitization efforts across enterprise for various use cases. Design the E2E contract intake, ingestion, capturing meta data, digitization and storage functions (LIBOR specific). Phase II focused on building other use case s and
• design change strategy with integration to other SORs.

Jul 2013 – Jun 2018 · 4 yrs 11 mos

• Q3'17-Q3'19: Engaged with Top-4 US bank to lead a business-wide engagement to assess & transition the Financial crimes risk processes (BSA/AML function) for Wholesale banking. This involved working with senior management to understand business vision to carve-out a new operating model and working with functional managers to document core BSA/AML processes (KYC, CDD/EDD, Rel. memo, Monitoring & Exits), identifying variation & transition to the newly developed centralized structure. The team also helped with identifying areas of process standardization, improvement & automation ultimately leading to the target state ;
• 2017-H1: Driving transformation initiatives in Supply Chain to improve the overall supplier experience with the organization throughout the S2P value chain - Sourcing, Procurement and AP. Conduct process diagnostics to understand overall process health to design smarter onboarding or setup processes, an integrated operating model, eliminate contract-to-payment issues, manage diversity, design an effective governance model and integrate all technology platforms.
• 2013-16: Driving improvement projects in Capital Markets inclined towards improving inefficiencies throughout the Trade Life-cycle in all of Equities, Derivatives, Syndicate and Asset backed businesses. Improve business/functional performance around gathering KYC requirements, static data issues, unutilized/unassigned credit, reducing Doc-negotiations processing times, STP for settlements & confirmations.
• Project scope includes conducting process due diligence, mapping value chain, identifying process opportunities and conduct action workouts to identify root causes & potential solutions followed by a strategy towards implementation.
• Additional responsibilities include Enterprise-wide deployment of lean and six sigma capabilities through processes optimization & up-skilling the task force and assessing consolidation & cost saving opportunities through SSC.

Nov 2012 – Jun 2013 · 7 mos

• Involved in deploying Lean culture through Healthcare facilities / systems and processes, working with Facility administrators, Physicians, Nursing directors, CNAs, MDS coordinators with identical immersion of support functions such as Billing and Procurement teams. The projects involve enhancing patient, community & business experience with healthcare providers.
• Additionally engaged in a re-engineering project with a health insurance major helping them map their E2E processes, sketch out the current state, identify improvement opportunities and help build the future state for the business.

Jun 2009 – Oct 2012 · 3 yrs 4 mos

• Working as a Lean expert to help hospitals improve on various clinical & non-clinical processes.Current engagement involves process transformation for a major healthcare provider group working on materials management.
• Led a high impact sourcing project for a healthcare major helping to reduce the purchase cost of ~350 major pharmacy & consumables items. Innovative improvements combined with practical FMEA and a strong control plan resulted in business savings of ~$ 300K.
• Led an ER optimization project for a major government hospital increasing their ER capacity, reduced thoroughfare and improved way-finding. Resulted in high internal VOC and Patient VOC.
• Led a materials optimization project for a super speciality hospital setting Re-order & Min-max levels, avoiding stock-outs & returning dead stock along with material classification. It resulted in $ 200K cost savings for the hospital.
• Led VSM initiative to reduce TAT for availability of materials for patients from request-to-recieve in the hospital from 2.5hrs to 45mins.

Jul 2008 – Jun 2009 · 11 mos

• Core competency of simplifying business processes using Lean concepts.
• Mentoring Six Sigma & Lean projects and Developing Lean DNA in the organization.
• Worked for Global healthcare major onsite, with a Systems-Integration & Verification (SIV) team that verified the applicability of system protocols for medical equipments and also checking the functionality of system hardware to be FDA compliant.

Feb 2006 – Jun 2008 · 2 yrs 4 mos

• Vendor Contract management for GEHC vendors/suppliers.
• Led a SixSigma Green Belt project for Global Healthcare major helping to reduce penalties paid out due to system downtime for medical equipments.Designed a fool-proof process to reduce downtime defects which helped in cost avoidance of $150 K.

Aug 2000 – Jan 2006 · 5 yrs 5 mos

• Customer service rep for GE Healthcare CS / Field operations to ensure fulfillment of field requests (Incident driven, PMs etc.) and later moved to managing the vendor management team for CS.