Benjamin Morrissey

Business Development Manager

Kingston, Ontario, Canada10 yrs experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Proven track record in merchant success and account management.
  • Strong background in customer acquisition and retention strategies.
  • Passionate about enhancing customer journeys in eCommerce.
Stackforce AI infers this person is a Customer Success Manager in the eCommerce SaaS industry.

Contact

Skills

Other Skills

Account ManagementAdvertisingAlways PunctualAnalysisAnalytical SkillsBloggerCashieringCommunicationConsultingCrisis ManagementCustomer ServiceCustomer SuccessData AnalysisEvent PlanningFriendly Personality

About

Account Manager that helps SMB & enterprise level merchants grow their business through proactive consultation. My passion is directly linked to my work: Entrepreneurship. From the merchant’s perspective, ecommerce in its simplest form is about increasing customer acquisition and preventing churn. However, it’s the intricacies behind each brand’s growth solutions to this that fuels my soul. From the customer journey and ease of payment, to the deepest levels of scalable engagement with the customer, no journey is ever the same.

Experience

Skio

3 roles

Manager of Merchant Success

Promoted

Sep 2025Present · 6 mos

Merchant Success Team Lead

Aug 2024Present · 1 yr 7 mos

Merchant Success Manager

Aug 2022Aug 2024 · 2 yrs

Chord commerce

Merchant Success Manager

Mar 2022Jul 2022 · 4 mos

Recharge payments

3 roles

Strategic Account Manager

Promoted

Nov 2019Feb 2022 · 2 yrs 3 mos · Kingston, Ontario, Canada

Customer Experience Manager

Apr 2019Nov 2019 · 7 mos · Kingston, Ontario, Canada

Customer Success Engineer

Feb 2019Apr 2019 · 2 mos · Kingston, Ontario, Canada

Shopify

Shopify Customer Success Guru

Jun 2017Jan 2019 · 1 yr 7 mos · Kingston, Ontario, Canada

Pilot pmr

Public Relations Intern

Oct 2016Jan 2017 · 3 mos · Toronto, Canada Area

  • Managed a client’s account. Responsibilities included: media monitoring, media relations, press release and media advisory crafting, and client relations
  • Monitored the media daily to find coverage related to our clients
  • Created and maintained media lists, allowing for faster and more effective pitches
  • Assisted with the strategic communications of Pilot PMR (our voice on social media, as well as blogging)
  • Proofread final documents about to go live

Synergistic communications

Co Founder

Feb 2016Sep 2016 · 7 mos · Kingston, Ontario

  • Synergistic Communications is a digital development company. From social media management, to blogging, to web development, their goal is to provide small to medium sized businesses the same online presence and opportunity as larger organizations.
  • http://synergcomm.com/
  • Responsibilities include:
  • Consultations
  • Blogging
  • Social Media Management
  • Web Development
  • Staying informed on current trends
  • Maintaining good relations with clients.

Bereaved families of ontario kingston region

2 roles

Board Member

Nov 2015Oct 2016 · 11 mos · Kingston, Ontario

  • As a Board Member, I have the following responsibilities:
  • Regularly attends board meetings and important related meetings.
  • Volunteer for and willingly accept assignments and complete them thoroughly and on time.
  • Stays informed about committee matters, prepares myself for meetings, and review and comment on minutes and reports.
  • Gets to know other committee members and builds a collegial working relationship that contributes to consensus.
  • Participate in fund raising for the organization.

Social Media Manager

Nov 2015Oct 2016 · 11 mos · Kingston, Ontario

  • Responsible for managing, updating, and responding to individuals through social media platforms such as Facebook and Twitter.

Innovate niagara

Intern

Mar 2015Apr 2015 · 1 mo · St. Catharines, Ontario

  • Responsibilities included:
  • Assisted with internal communications
  • Assisted with event management
  • Social media monitoring
  • Other task suitable for interns, such as comic relief...

Dfatd | maecd

Press Clipper

Nov 2013Apr 2014 · 5 mos · 125 Sussex Dr. Ottawa, Ontario, Canada

  • My responsibilities included: analyzing hundreds of newspaper articles (daily), categorizing them in order of importance, and delivering the product to the department in a timely manner.
  • Did I mention that I had to be in the office everyday by 5 a.m.?
  • If you would like to see an example of what I did, check out the Press Clippings document.

Carleton university

Teaching Assistant

Sep 2013Dec 2013 · 3 mos · Carleton University

  • I was a T.A.for COMM 2001, which is a Quantitative/Qualitative research class.
  • I had the opportunity to teach 60 students about the wonders of this expensive statistical program. From teaching them how to do their own surveys, to analyzing thousands of pieces of data, I prepared them for the world of quantitative research. That screams "FUN" right there.

Tim hortons

Store Front

Jul 2008Jul 2010 · 2 yrs · Ottawa, Canada Area

  • If you've ever been to a coffee shop and dealt with a cashier, then you know exactly what I did as well.
  • I was tasked with:
  • Representing the company in a positive manner
  • Being a cashier
  • Cleaning
  • Preparing the customers food
  • My first job... the memories!

Education

Niagara College

Public Relations

Jan 2014Jan 2015

Carleton University

Bachelor of Arts Honours (B.A.) with a concentration in Image

Jan 2010Jan 2014

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