Shrikrishna Vishwakarma

Operations Associate

Navi Mumbai, Maharashtra, India12 yrs 1 mo experience

Most Likely To SwitchHighly Stable

Key Highlights

Proven leadership in content operations management.
Strong expertise in project management and team collaboration.
Exceptional customer service skills with a focus on empathy.

Stackforce AI infers this person is a Content Operations Manager with strong project management skills in a B2C environment.

Contact

Skills

Core Skills

Project ManagementLeadershipCustomer Service

Other Skills

Active ListeningBusiness AnalysisCareer ManagementCommunications StrategyContent ManagementContent OperationsContent StrategyCritical ThinkingCultural AwarenessCustomer Journey MappingDecision-MakingEffective CommunicationEmail EtiquetteEmotional IntelligenceEmpathy

Experience

Jio

4 roles

Assistant Manager Content Operations

Promoted

Jul 2021 – Present · 4 yrs 8 mos · Navi Mumbai, Maharashtra, India

Content OperationsProject ManagementLeadershipCommunications Strategy

Senior Executive Content Operations

Promoted

Apr 2019 – Jun 2021 · 2 yrs 2 mos · Navi Mumbai, Maharashtra, India

Content OperationsProject ManagementLeadershipCommunications Strategy

Executive

Promoted

Apr 2016 – Mar 2019 · 2 yrs 11 mos · Navi Mumbai, Maharashtra, India

Content OperationsProject ManagementLeadershipCommunications Strategy

Support IT Engineer

Nov 2014 – Mar 2016 · 1 yr 4 mos · Navi Mumbai, Maharashtra, India

Reliance communications

Customer Service Associate - Operations

Aug 2013 – Aug 2014 · 1 yr · Navi Mumbai, Maharashtra, India

1. Resolving customers queries and complaints related to broadband
2. Assisting new team members to understand the process and help them to resolve the customer's problems.
3. Key learnings - Active listening, Effective communication, Empathy, Friendliness.

Active ListeningEffective CommunicationEmpathyCustomer Service