Feb 2025 – Present · 1 yr 1 mo

• Fintech Product Training & Implementation | Empowering Teams with Product Knowledge & Activation Strategies
• As a fintech product training specialist, I focus on equipping internal teams with the skills and knowledge needed to implement digital financial solutions effectively in emerging markets.
• During my recent assignment in Kampala, Uganda with Power Financial Wellness, I:
• Delivered structured product training sessions to internal teams, improving platform understanding and operational execution
• Tailored training programs to team-specific needs, ensuring clarity across functions and building long-term product confidence
• Supported the team in customer activation planning and execution, helping improve user onboarding and engagement strategies
• Captured and relayed user feedback and on-ground challenges to the tech team to inform iterative product improvements
• Participated in a product PoC demonstration at Eco Bank Uganda, aligning capabilities with institutional expectations for potential future collaboration
• My goal is to ensure product success beyond deployment — by enabling the teams behind it. I’m passionate about making fintech solutions both accessible and impactful through effective training and thoughtful execution

Aug 2022 – Feb 2025 · 2 yrs 6 mos

• Fintech Product Training & Implementation | Driving Seamless Integration of Innovative Banking Solutions
• As a dedicated professional in fintech product training and implementation, I specialize in delivering comprehensive and effective training programs that empower banking teams to successfully adopt and leverage new technologies. My focus lies in the seamless integration of cutting-edge fintech products within banking environments, ensuring both staff and customers benefit from enhanced digital experiences.
• Clients – First Capital Bank Zambia and Rafiki Microfinance Bank Kenya
• I collaborate with cross-functional teams to facilitate smooth transitions, from initial setup to full deployment. This involves:
• Training Programs: Customizing and delivering user-friendly training sessions tailored to various stakeholders, ensuring everyone from frontline employees to backend teams are fully equipped to utilize fintech solutions effectively.
• User Acceptance Testing (UAT): Leading UAT to validate that the fintech product meets all business requirements and regulatory standards before deployment. I work closely with stakeholders to define test scenarios, track issues, and ensure all bugs are resolved to ensure a smooth go-live.
• Product Implementation: Working closely with project management and technical teams to ensure the efficient deployment of fintech products, ensuring the timelines and Quality of product.
• Ongoing Support: Providing post-implementation support and troubleshooting, ensuring smooth, continued adoption of the product, while also identifying and addressing any operational challenges.
• Performance Metrics & Optimization: Monitoring product performance and user feedback to identify opportunities for optimization, ensuring the product consistently adds value to the client's offerings