Abhishek Gupta

Product Manager

Bengaluru, Karnataka, India11 yrs 3 mos experience
Highly Stable

Key Highlights

  • 10 years of experience in Customer Success leadership.
  • Delivered multimillion-dollar impact for Fortune 500 firms.
  • Hired over 500 analytics professionals globally.
Stackforce AI infers this person is a Customer Success leader with expertise in analytics and consulting across various industries.

Contact

Skills

Other Skills

Account ManagementAnalytical SkillsAnalyticsBusiness AnalyticsBusiness ConsultingBusiness Decision MakingBusiness DevelopmentBusiness Growth StrategiesBusiness InsightsBusiness Intelligence (BI)Business Process ImprovementBusiness RequirementsBusiness StrategyBusiness TransformationClient Relations

About

Customer Success leader with 10 years of cross industry experience operating out of India, UK and Ireland. Delivered multi-million-dollar impact for fortune 500 Retail & CPG firms in North & South America, Europe, UK and APAC markets. Built B2B and B2C analytical solutions in Supply Chain, Merchandising, Assortment, Customer Experience, Product selection, Seller reimbursements, Cost of Business, Pricing, Logistics and Marketing. Owned P&L of a $10MM portfolio. Built and led teams of 30+ members. Hired 500+ analytics professionals globally. Created analytical and business training content and mentored 200+ professionals. Awarded by the State Govt. for rendering social services. I am an NTSE scholar. I am a self-starter and fits very well in the culture of an organization.

Experience

Amazon

4 roles

Senior Product Manager - Amazon Business

Jun 2025Present · 9 mos

Senior Product Manager - Amazon Pay

Aug 2024Jun 2025 · 10 mos

Senior Product Manager - Customer Experience

Promoted

Dec 2021Jul 2024 · 2 yrs 7 mos

Senior Program Manager - Category

Nov 2020Dec 2021 · 1 yr 1 mo

  • Responsible for building the world's best online buying and selling experience for millions of customers and vendors. My imperatives include devising strategies and policies to expose customers to a supreme selection of products and provide best post purchase troubleshooting experience. I am also accountable for constantly reducing business waste by sourcing genuine selection, mitigating shrinkage in the supply chain, reducing online returns, maximizing recoveries and minimizing reimbursements.

Mu sigma inc.

5 roles

Engagement Manager

Promoted

Oct 2019Nov 2020 · 1 yr 1 mo

  • Responsible for leading relations with one of the largest retailer in United Kingdom and Republic of Ireland. My mantle as the P&L owner of the account encompasses of achieving challenging revenue targets, owning and growing client relations, overall program management, seamless delivery experience, business development and analytical consulting.
  • 1. Delivered multimillion dollar growth across finance, marketing, supply chain and operations
  • 2. Helping customers in Retail & Finance create business plus analytical roadmaps to navigate complexity and transform their businesses leveraging decision sciences
  • 3. Realized potential savings of $50MM for customers through better working capital, accurate budget allocation, reduced waste, effective marketing campaigns and workforce optimization
  • 4. Member of ‘Buck Stops Here’ forum in Mu Sigma, driving key org policies
  • 5. Leading a diverse and global team of Apprentice Leaders, Engagement Managers and Senior Associates across business functions
  • 6. Driving Global talent acquisition (30+), conducting client visits and sales presentations (50+) for potential customers across verticals in fortune 500 companies
  • 7. Driving horizontals across People, Process, Growth, Quality in the org

Delivery Head

Jan 2019Sep 2019 · 8 mos

  • Embraced my day by achieving revenue targets and account management - owning and growing client relations, excellence in delivery, strategic planning, business development and team building.
  • P&L owner of a multi-million dollar portfolio helping one of the world's largest retailer and other fortune 100 companies in data driven decision making
  • 1. Delivered multi-million dollar revenue growth across supply chain, merchandising and operations
  • 2. Realized potential savings of $200MM for customers through collaborative demand planning, optimizing warehouse operations and activity-based costing
  • 3. Leading a diverse and global team of 70+ Apprentice Leaders, Engagement Managers and Decision Scientists across all domains in Retail
  • 4. Member of ‘Buck Stops Here’ forum in Mu Sigma, driving key org policies
  • 5. Helping organizations create business plus analytical roadmap to navigate complexity and transform their business leveraging decision sciences
  • 6. Driving Global talent acquisition (500+), conducting client visits (50+) and sales presentations (100+) for potential customers across verticals in fortune 500 companies
  • 7. Driving horizontals across People, Process, Growth, Quality in the org

Analytics Manager

Promoted

Jan 2018Dec 2018 · 11 mos

  • My day comprised of achieving revenue targets and growing engagements - identifying and mitigating potential gaps in a client engagement and ensure sustainable growth.
  • P&L owner of a multi-million dollar portfolio helping one of the world’s largest retailer transform their business leveraging data driven decision making. Awarded by Mu Sigma for delivering Everyday Great Experience to customers
  • 1. Delivered multi-million dollar revenue growth across supply chain and finance business functions
  • 2. Realized savings of $150MM for customers by reducing complaints call volume, better kiosk allocations, improving demand forecasting, intelligent reporting, better supplier negotiation and providing end to end visibility in supply chain
  • 3. Lead a global team of 30+ Decision Scientists and Associates in Retail account
  • 4. Driving horizontals across People, Process, Growth, Quality in the org
  • 5. Driving Global talent acquisition (300+), conducted client visits (30+) and sales presentations (50+) for fortune 500 companies
  • 6. Training and content curation for inductees in Mu Sigma University

Decision Scientist

Jan 2016Dec 2017 · 1 yr 11 mos

  • A day here was spent in translating client expectations into well-defined structured problems, creating data driven solutions, generating actionable insights using Math, Business & Technology.
  • Awarded by Mu Sigma for excelling in all aspects of delivery, driving multi-million dollar impact
  • 1. Helped one of the world’s largest retailer in streamlining their supply chain across countries resulting in lead time and markdown reduction
  • 2. Tenant space allocation and kiosk allocation for better revenue management
  • 3. Optimized the item pack size to ensure demand is met at lowest cost
  • 4. Monitoring cold chain technology processes for retaining higher shelf life of item
  • 5. Driving horizontals across People, Process, Growth, Quality in the account
  • 6. Conducted client visits (10+) and Sales presentations (20+) for fortune 500 companies
  • 7. Training and content curation for inductees in Mu Sigma University

Trainee Decision Scientist

Jul 2014Dec 2015 · 1 yr 5 mos

  • My day comprised of learning and applying data manipulation techniques, statistical concepts and business context to create data sets, build models and intuitive visualizations for customers.
  • Awarded by Mu Sigma leadership for consistent performance and disciplined work nature
  • 1. Predict demand at stores during promotional events for China market and scaled the solution to other markets like Argentina, US, Mexico, Brazil
  • 2. Built order management tool for store managers and buyers to place orders
  • 3. Developed feature planning tool for buyers to accurately plan for campaigns
  • 4. Analyzed the various drivers leading to shrink and created asset protection tool
  • 5. Customer basket analysis to create purchase decision hierarchy for higher traffic
  • 6. Training and content curation for inductees in Mu Sigma University

Education

Vellore Institute of Technology

Bachelor of Technology - BTech — Mechanical Engineering

Jan 2010Jan 2014

Delhi Public School

Senior Secondary Certificate of Education - CBSE — Science

O.L.F. Convent School, Gurgaon

Secondary School Certificate of Education - CBSE — Science

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