Sreeraj Killimangalam

Business Development Executive

Bengaluru, Karnataka, India4 yrs 2 mos experience

Most Likely To Switch

Key Highlights

Expert in customer retention strategies
Proven track record in D2C growth
Strong analytical and interpersonal skills

Stackforce AI infers this person is a Customer Success and Growth Specialist in the SaaS and D2C sectors.

Contact

Skills

Core Skills

Customer ExperienceGrowth & RevenueOperations Management

Other Skills

Interpersonal SkillsEmail MarketingAnalytical SkillsMicrosoft ExcelGrowth HackingD2C ConsultingShopify AnalyticsAccount ManagementStrategic PlanningTeam CoordinationCommunicationTeamworkLeadershipOrganization SkillsEnglish

About

Self motivated Category Management Specialist capable of solving complex business problems by strategic planning and coordination by optimum use of resources.

Experience

4 yrs 2 mos

Total Experience

1 yr 2 mos

Average Tenure

1 yr 9 mos

Current Experience

Mailmodo

Manager - Customer Success and Growth

Aug 2024 – Present · 1 yr 9 mos

● Handled a $10K MRR portfolio across 30-35 D2C Shopify brands, focusing on customer retention, repeat purchase growth, and value delivery.
● Increased average repeat rate by 7-8% by building automated, cohort-specific email flows for new signups and existing users.
● Extended client retention from the platform average of 3 months to 6+ months by solving core challenges swiftly and maintaining strong relationships.
● Maintained a churn rate under 5% across 3-month cycles and contributed an average of $1K monthly through upsells and expansion opportunities.
● Constructed and executed complete email marketing plans for brands, including segmentation strategies, template selection, campaign ideas, and performance optimization (Open Rate, Click Rate).
● Acted as Campaign Manager for brands lacking bandwidth, managing end-to-end campaign execution and metric improvements.
● Closed 80-85% of customer escalations/tickets within 24 hours, ensuring smooth operations and high client satisfaction.
● Coordinated with Product, Engineering, Sales, and Solutioning Heads to fulfill client requirements effectively and on time.

Customer ExperienceInterpersonal SkillsGrowth & Revenue

Simpl

Customer Success and Growth - D2C

Dec 2023 – Jun 2024 · 6 mos · Bangalore Urban, Karnataka, India · On-site

●Managed a portfolio of 100+ D2c brands contributing towards a monthly TPV(Total Payment Value) of 2 crores.
●Responsible for handling key startegic accounts like CampusSutra, LRL Motors, Health Farm and Nevernued.
●Improved key metrics ( Website CE, AoV , Prepaid share) of needle moving accounts by 20-30% by. constant monitoring and strategy.
●Created a Playbook (inc SoP's for action, helps in finding right Poc's ) for internal team members to increase efficiency and accuracy while solving business problems.
●Preparing discount strategies along with brands to specifically increase Prepaid Share and AoV.
●Offline visits to meet Founders/ CXO's to understand core problem that they face in the D2c space.
●Solve day to day escalations and ensuring smooth business operations for brands in my portfolio.
Coordinating with internal teams ; Product , Finance , Engineering and Marketing for fulfilling brand's requirement on time.
●Maintained a churn rate of < 5% across portfolio by maintaining good business relations and high speed problem solving skills.
●Won back critical accounts worth 80 Lakhs of TPV by convincing merchants on product quality and service.
●Increased my SoW(Share of Wallet)from 55% to 74% on a portfolio level.

Analytical SkillsMicrosoft ExcelGrowth HackingD2C ConsultingShopify AnalyticsCustomer Experience+2

D2c simplified

Community Member

Dec 2023 – Jun 2024 · 6 mos · Bengaluru, Karnataka, India · Remote

Interpersonal Skills

Urban company

2 roles

Associate

Dec 2021 – Aug 2023 · 1 yr 8 mos · Bengaluru, Karnataka, India

● Successfully managed to deliver 10,000 services in Chennai and created a revenue of INR 15 million per month
● Managing end to end operations of Chennai for Salon prime & Classic.
● Tied Up Urban Company with Makkala Jagriti (NGO for women skill development) for supply requirements and managed to
create a database of 200+ beauticians and Onboarded 20 of their members as UC partners with subsidized kit costs.
● Successfully managed to keep Request Loss (RL) under 10% consistently by solving the root cause.
● Successfully managed to maintain Activity (No of hours marked working/Total partner base) above 90% on weekends by
constant partner connections and relations.
● Solving all kinds of px escalations on an immediate basis for smooth city operations.
● Managed to conduct two major hiring drives for Salon Prime and created a database of 350 beauticians and out of 350,
Managed to get 20% turn-up on D1 & D2 combined
● Responsible for 75% of salon luxe Chennai supply (total partner base of 30).
● Onboarded more than 120 partners in Bangalore for Salon classic, ,prime & luxe combined through cold calling ,offline
activities and upgrading our existing partners to the next level.
● Successfully managing end to end operations of Salon Luxe Chennai ; maintaining Request Loss(RL), Check on Fulfillment
metrics and looking over to the quality of partners (NPS)
● Successfully manage 484 deliveries on an avg with a total base of 22 px creating revenue of Rs 12,10,000 monthly

Analytical SkillsInterpersonal SkillsOperations Management

Category Management Intern

Aug 2021 – Nov 2021 · 3 mos · Bengaluru, Karnataka, India

● Onboarded 75 partners through cold calling offline activities.
● Taken sessions in different Training academies about Urban Company and created awareness to increase supply.

Analytical SkillsInterpersonal Skills