May 2025 – Dec 2025 · 7 mos · Bengaluru, Karnataka, India · On-site

• Drove product initiatives for CRM features like AI chatbot workflows, AutoQA, Agent Coaching, Agent Copilot, Customised Dashboards, and Email Bot enhancements enabling smarter automation and higher agent efficiency.
• Partnered with clients to design and validate GenAI-driven features (Agent Coaching, Resolution path analysis, Audit logs, Response summarization, knowledge bot consolidation), directly enhancing customer support productivity.
• Collaborated with engineering on API and Webhook integrations (customer detail APIs, order tracking and KB flows), ensuring smooth data exchange and reducing client dependency on manual processes.
• Managed UAT cycles across enterprise clients, converting VOC into 25+ product enhancements, while balancing go-live readiness with continuous improvement.
• Contributed to the CRM product roadmap by identifying competitive gaps, aligning leadership on AI-first positioning for the next release cycle.

Aug 2024 – May 2025 · 9 mos · Bengaluru, Karnataka, India · On-site

• As the Founding Product Manager for an LMS SaaS platform, built the product team from
• scratch. Streamlined workflows using Plane, improving focus time across the company by 70% and
• accelerating release cycles.
• Spearheaded the AI initiative by identifying and defining use cases such as automated question
• creation, intelligent content tagging, and AI-powered tutoring. This improved operational efficiency
• and introduced personalized learning experiences.
• Oversaw a major UI/UX refactoring project, improving platform usability and reducing user friction,
• leading to an improvement in user satisfaction scores based on feedback surveys.
• Developed product designs and prioritized product roadmaps, aligning with company objectives and
• customer feedback. Also, conducted market research and user testing, leading to the implementation
• of features that boosted customer satisfaction.
• Implemented Agile methodologies and collaborated with the sales and support teams to gather user
• insights.

Jun 2023 – Jun 2024 · 1 yr · Liverpool, England, United Kingdom · On-site

Jun 2020 – Jun 2021 · 1 yr · Hybrid

• Utilized Web Analytics tools such as Google Analytics and Adobe Analytics, while also conducting client demos, building POCs to understand their requirements.
• Highlighted the issues, and suggested the best way to implement the UX and CRO outcomes
• thereby optimising the campaigns and the web pages.
• Visualized data using tools like Tableau, Data Studio, MS Excel and SessionCam under Email campaign Optimization.
• Cloud user on GCP for development and deployment of Machine Learning Models using major
• services like VM instance, Storage, Schedulers and Big Query.

Jan 2020 – Jun 2020 · 5 mos · Hybrid

• Ensured 100% data accuracy by auditing Web Analytics tags.
• Developed Web Analytics reports using Google Analytics and Omniture Site Catalyst.
• Created dynamic dashboards for diverse Marketing Campaigns.
• Collaborated with clients to understand requirements, creating solution design references (SDR), and technical specifications documents.
• Implemented various Analytics tracking through Adobe Launch, TealiumiQ Tag Management, and Google Tag Management to optimize Web Pages.