Feb 2022 – Feb 2023 · 1 yr

• Launched cashless corporate OPD platform powered by an in-house wallet, boosting repeat usage by 25%
• Built wallet infra from scratch — QR payments, dependent validation, balance management
• Introduced internal OPD curation tool, cutting package setup time from by 70%
• Improved UPI success rate by 10% via redesigned transaction flow and error handling

Oct 2020 – Jan 2022 · 1 yr 3 mos

• Redesigned credit onboarding to remove friction and auto-fetch key data which led to 15% lift in approval rates
• Launched Credit-on-UPI — a first-of-its-kind platform offering small-ticket credit via QR, unlocking 100K new users in 4 months
• Led end-to-end experience for FreoCard, a digital-first credit card with app-native onboarding, spends, and repayments
• Built fraud detection system to proactively flag fake documents, reducing fraudulent approvals by 15%
• Drove platformization of core credit stack to support multiple lending flows and partner configurations

Oct 2019 – Oct 2020 · 1 yr

• Introduced workflow-based support automation, reducing resolution time by 20%
• Enabled customized credit journeys for new partners, driving 20% incremental revenue
• Focused on platform reuse and flexibility to accelerate partner launches and maintain compliance

Aug 2017 – Sep 2019 · 2 yrs 1 mo · Bengaluru, Karnataka, India

Jun 2016 – Jul 2017 · 1 yr 1 mo · Bengaluru Area, India

• Worked under Cloud Business Unit of IBM with responsibilities including:
• Key Account Management: Sole point of contact to enable business of Hybrid Cloud solution portfolio in key accounts of South India, contributing to the direct sales revenue of the organization
• Marketing and Business Development: Developed marketing campaigns- mailers, banners to increase adoption of new solutions of the portfolio
• Product Enablement: Give product demos and presentation to the clients enabling them about the capabilities of the solution
• Customer Satisfaction: Improve customer experience by coordinating post sales deployment workshops to increase the consumption of cloud services
• Work with select business partners and distributors to improve adoption of Hybrid cloud solutions

May 2015 – Jun 2015 · 1 mo · Bengaluru Area, India

• Domain of the project: Market Research
• Project Title: Market research to find the Analytics Landscape in India and its applications across various stages of product lifecycle
• Project Outcomes included:
• Secondary Market Research: Analysed the consulting reports to find the major players in analytics sector in India
• Primary Market Research: Reached out to 46 external experts including academicians, corporate professionals and entrepreneurs through cold calls to validate the findings of secondary research and thus give a 5 point recommendation to assess the analytics landscape in India
• Analysis of data: Data points collected through market research was used to suggest :
• Whether to go in house or outsource for analytics platform
• Find the probable ways to improve the analytics capability of the organization
• Suggest changes in the existing product portfolio to make more analytics friendly
• Comparison with peers and how to win against them
• Establish India as a powerhouse foe analytics talent

Jul 2014 – May 2016 · 1 yr 10 mos

• Worked as a direct interface between the batch and industry. Responsible for facilitating summer internships and final placements of the batch.
• Actively interacted with 300 + companies for placements, workshops and live projects
• Involved in keeping the batch informed about the various B School Competitions being organized across the nation.

Sep 2012 – May 2014 · 1 yr 8 mos · Mumbai

• Client: India's leading public sector bank
• Project: Workflow module of core banking system
• Workflow module deals with the tracking of daily banking activities like account creation and loan sanction.
• Responsibilities included:
• Customer Satisfaction: Point of contact for the client's business analysts for the database and system. Interacted on a weekly basis to understand the issues they are facing and mapping them to technical requirements
• Product Improvement: Worked with the front end development team to optimize the functionalities of the portal by fine tuning the underlying database queries
• Technology Improvement: Performed analysis over past performance of the application and suggested the client to upgrade the hardware to improve the efficiency
• Achievement:
• Even being the junior most member of the team, was entrusted with the task of server migration which I carried out successfully and for which was even appreciated with “On The Spot Award.”