Abhinav Naveen

Associate Consultant

New Delhi, Delhi, India7 yrs 3 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Over 6 years of experience in Product Support and Technical Consulting.
  • Proficient in SQL, PL/SQL, Salesforce, and ServiceNow.
  • Strong focus on customer satisfaction and process optimization.
Stackforce AI infers this person is a SaaS Product Support Specialist with strong technical consulting capabilities.

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Skills

Other Skills

2nd Line IT SupportClient RelationsCommunicationCoordination SkillsCreative Problem SolvingCustomer Satisfaction (CSAT)Customer SuccessCustomer SupportDocumentationEngineering SupportIncident ManagementLeadershipManagementMarketing StrategyMicrosoft Excel

About

Senior Product Consultant with over 6.2 years of professional experience in Product Support, Technical Consulting, and Client Relationship Management. Skilled in delivering seamless technical solutions and ensuring customer satisfaction through proactive problem-solving and cross-functional collaboration. Proficient in SQL, PL/SQL, Salesforce, and ServiceNow, with a proven ability to translate complex technical issues into clear, actionable solutions. Adept at driving process improvements, supporting enterprise applications, and collaborating with development and product teams to enhance system performance and customer experience. Passionate about building long-term client relationships, optimizing support workflows. Core Competencies: • Product & Technical Support • SQL / PL/SQL Development • Salesforce Administration/ Dashboards • ServiceNow Case Management • Client Relationship Management • Root Cause Analysis & Troubleshooting • Cross-Functional Collaboration • Process Optimization

Experience

Insightsoftware

2 roles

Senior Support Specialist

Promoted

Apr 2025Present · 11 mos

Technical Support Engineer

Jun 2023Apr 2025 · 1 yr 10 mos

Innovya technologies

Technical Consultant

Jul 2022Jun 2023 · 11 mos

Capgemini

3 roles

Associate Consultant

Sep 2021Jul 2022 · 10 mos

Associate Consultant

Promoted

Sep 2021Jul 2022 · 10 mos

Software Engineer

Sep 2019Sep 2021 · 2 yrs

Internshala

internshala student partner

Jun 2018Mar 2019 · 9 mos · jaipur

Education

Poornima College of Engineering

Bachelor of Technology - BTech

Jan 2015Jan 2019

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