Tanvi Kathuria

Customer Success Manager

Bengaluru, Karnataka, India6 yrs 8 mos experience

Most Likely To SwitchAI Enabled

Key Highlights

Consistently exceeded retention targets in Customer Success.
Managed full-cycle SaaS relationships effectively.
Built trusted relationships with K–12 educators.

Stackforce AI infers this person is a Customer Success Manager in the SaaS industry with a strong entrepreneurial background.

Contact

Skills

Core Skills

Customer SuccessSaasEntrepreneurship

Other Skills

Artificial Intelligence (AI)BakingCommunicationCreative EntrepreneurshipCustomer CommunicationEngagementEntrepreneurship DevelopmentFashion StylingInspiring LeadershipInterpersonal CommunicationInterpersonal SkillsManagementOnboardingPastryProblem Solving

About

I began my career as an entrepreneur, which shaped how I think about customer trust, ownership, and long-term value. That experience led me into Customer Success, where I now manage full-cycle SaaS relationships from onboarding through renewals and growth. Over the past 4 years, I have consistently exceeded retention targets, driven expansion revenue, and partnered cross-functionally to turn customer needs into measurable outcomes. I care deeply about building trusted relationships, improving processes, and helping customers realize sustained value from the products they use.

Experience

Wayground (formerly quizizz)

Customer Success Manager

May 2023 – Present · 2 yrs 10 mos · Bangalore Urban, Karnataka, India · On-site

At Wayground (formerly Quizizz), I support K–12 schools and districts across California by owning the customer lifecycle from onboarding through renewals and expansion. I partner closely with school and district teams to drive adoption, engagement, and long-term value.
Lead onboarding, training, and implementation tailored to school and district needs
Manage ongoing engagement, renewals, and expansion conversations
Analyze usage trends and share actionable insights to improve adoption
Partner cross-functionally to represent customer feedback and influence product improvements
Highlight educator success stories through internal initiatives and campaigns
Motivated by helping educators and students benefit from meaningful, effective use of technology.

Customer SuccessOnboardingEngagementSaaS

Customerglu

Customer Success Manager

Jan 2023 – May 2023 · 4 mos · Bengaluru, Karnataka, India

At CustomerGlu, I supported enterprise customers through onboarding and early adoption, focusing on faster time-to-value and strong post–go-live engagement.
Owned onboarding and adoption for enterprise accounts
Improved early usage and reduced support escalations
Partnered with Sales and Product to support renewals and expansion
Contributed to enterprise case studies and customer success stories

Customer SuccessOnboardingEngagement

Plum

2 roles

Senior Onboarding Specialist-Customer Success

Oct 2022 – Dec 2022 · 2 mos

Enabling enterprise customers with user training and support, resolving technical issues and ensuring overall customer satisfaction.

Onboarding Specialist-Customer Success

Jan 2022 – Dec 2022 · 11 mos

At Plum Benefits, I supported SME, mid-market, and enterprise customers through onboarding and implementation, ensuring smooth go-lives and early value realization.
Onboarded customers representing $3M+ in revenue
Managed onboarding across 130+ accounts in one year
Promoted to Senior Onboarding Specialist within 6 months
Recognized as Team Champ for Q2 and Q3 2022

Customer SuccessOnboarding

Opera by tanvi and bake fairy

Entrepreneur

Apr 2017 – Dec 2021 · 4 yrs 8 mos · Bangalore

Trained in Pastry Arts, I ran a home bakery, managing baked goods production and customer orders from start to finish. Handled everything from menu planning and pricing to customer communication, order fulfillment, and repeat business. This experience taught me discipline, ownership, and the importance of consistently delivering on customer expectations.
Operated a home bakery serving a repeat customer base
Managed baked goods production, orders, and customer communication
Handled pricing, sourcing, and day-to-day operations
Built trust and repeat business through quality and reliability

EntrepreneurshipCustomer CommunicationBaking