Sep 2023 – Mar 2025 · 1 yr 6 mos · India

• Monitor the Network and infrastructure proactively and take action accordingly, Restore the services within SLA and make sure that business should not be impacted. handling the Incidents and keeping informed to customers(B2B&B2C) and provide the resolutions within the MTTR.
• We Monitoring alert/event of Network by the open-source platform like SolarWinds, Nagios, ServAssure NXT regional OpCo wise by using VPN as FortiClient, Check Point, Pulse Secure-Ivanti, Cisco AnyConnect & the OpCo is CWC, CWP, LCR, LCPR.
• Also working over the NMS (Network Management System) as Huawei-iManager U2020/NCE, Nokia-NSP/SAM 5620, Cisco, Juniper, BMC TrueSight, Adrian AOE, Calix CMS and making sure that services are operational. creating the tickets for the incidents. the ticketing tools we using OTS (One Ticketing System), BMC Remedy.
• Maintaining the SOP, MOP, POA, MW, Validation of all process at each and every stage before the implementation depending on the requirements for the IP/MPLS and Fixed Access (FTTx & HFC) domains network.
• We have to perform the activity, involve/communicate with FSO/operational teams as CM, MIM, PM, FM, trace the issues and troubleshoot the vulnerabilities on the first level. If required then escalate it to the Next level or to the Resolving teams as per defined by LLA.
• Keeping updates, taking follow-up maintaining and the details and RFO/RCA & prepare all the documents for distributing it with the higher management.
• Also, we using some tools like Putty, MobaXterm, FileZilla, WinSCP, Opti Trace, Node Tracker, Microsoft Outlook, Excel for the troubleshooting and maintaining database purposes.

Sep 2022 – Sep 2023 · 1 yr · India

• Monitoring and troubleshooting the Network, Server Issues on first level with help of application and NMS (Network Management Systems)/EMS (Element Management Systems) of multi-vendor for NLD/Access exposure in CEN, Optical transmission, SDH/Legacy, DWDM networks.
• The network server/nodes are Cisco-EPNM 78xx/79xx, Nokia/Alcatel-NSP/Model-4/T4/NFMT/100G/EML/PSS, Ciena-MCP, BOD, L3/T5/37xx/39xx/51xx/54xx/65xx/RLS/WebSocket, ECI-Light Soft/STMS/BG/NPT1xxx/12xx, XDM3k/2k/1k, Tejas-TJ100ME/TJ100CP/TJ100MCTJ12xx/TJ14xx, Huawei-NCE-T/NCE-P/U2000/OSN98xx/88xx/75xx/68xx.
• Replication of NMS between primary & secondary, DB(backup) management of NMS and Element, Logs collection, Link connectivity, Ring connectivity, Trail check, Port details, Duplicacy of IP or devices, Reachability, Restoration, HA(high availability), GR(graphical redundancy), Process restart, Application Restart, Involve in the activity like Preventive maintenance/Patch upgrade/Software upgrade/Rebooting, Traceroute, Ping, Resync, User management, Session management, Utilisation, Memory checkup, Network health checkup. Validate CR, MOP, SOP and MW these are my SOW (scope of work) on that I worked.
• Nagios, SolarWinds, Netcool Server, BMC Remedy, Service Now, Putty, MobaXterm, VNC Browser, Site Manager, FileZilla/WinSCP, hitNMS, Ensemble Control Client, Microsoft Excel, Microsoft Outlook also have some internal tools and applications on that we are monitoring and troubleshooting challenges.
• Also, need to co-ordinate with other teams if required for the device or server level then we raising the ticket and communicating with resolver, TAC teams for the same. we are maintaining all the database and documentation related to each and every activity which may be for NMS or Devices.

Apr 2022 – Sep 2022 · 5 mos · India

• I worked there as TOC (Tower Operation Centre)/NOC (Network Operation Centre) Engineer 24*7* in shift at Central TOC/NOC Management.
• My responsibility was here to work on UOC (Unified OSS Console) software application for monitoring or surveillance the alarm and event which generates when Sites goes down due to passive power.
• we are Escalating it to the field Team for further maintenance of Sites reachability’s & also take proper RCA/RFO for Alarming After maintenance. and make proper details in our database.
• Monitoring all type network sites like 2G/3G/4G networks. also using the c-zantrix application for communication with teams, which records the voice details/Escalation data from field teams.
• Also maintaining the voice and written data from dashboard and sharing it with higher-level management for the performance purposes.