D

Devika M.

Business Development Executive

Gurugram, Haryana, India3 yrs 10 mos experience
Most Likely To Switch

Key Highlights

  • Strong command in leadership and communication skills.
  • Experience in technical support and customer success.
  • Eager to transition into management roles.
Stackforce AI infers this person is a versatile candidate with a focus on SaaS and operational management.

Contact

Skills

Core Skills

Customer SuccessOperations ManagementCloud ComputingDevopsQuality Assurance

Other Skills

AWSAmazon Web Services (AWS)AnsibleAzureCase ManagementCommunicationContract NegotiationCustomer RetentionCustomer SatisfactionDockerEvent ManagementGitGitHubInterviewingJIRA

About

I'm Devika. I reside in Lucknow,India. I completed my graduation in B.tech (Computer science) stream in 2023 from Dr.APJ Abdul Kalam Technical University. Currently working as a Technical Support Executive and have a keen interest in Management sector. I'm looking for a job , and enthusiastic to work on any administrative role such as Operations Manager in @Healthcare @Supply-chain @Logistics @Warehouse @Hotels @Inventory @Production unit @Manufacturing unit @Factories, Operations Supervisor, Logistics Manager, Store Manager ,Project Manager , or Client Relationship Manager , Customer Success Manager, Customer-care Service Manager, Operations -Lead , Telecommunication -Lead Operations ,Front Desk manager or Back-office Operations roles in IT ,Finance, Manufacturing, Production, Warehouses, Stores, Hotels, Hospitals, Inventory industry. I genuinely want to start my career in management field. As in my current job as a Technical Support Executive, I made a strong command on my Leadership, Communication, Troubleshooting, Negotiation, Collaboration and Risk and compliance skills as well as I'm very well organised and professional in tasks i undertake as work, that would definitely going to help me to excel in any management related position too if given a chance. Devika Mishra

Experience

Accenture

Business Advisory New Associate

Jan 2025Present · 1 yr 2 mos · Gurugram, Haryana, India · On-site

Teleperformance

Technical Support Executive

Oct 2024Jan 2025 · 3 mos · Jaipur, Rajasthan, India · On-site

SlackCommunicationCustomer RetentionOkta AdministrationOperations ManagementQuality Assurance+4

The goal india pvt ltd

Human Resources Executive

Aug 2024Oct 2024 · 2 mos · Kanpur, Uttar Pradesh, India · On-site

Shunyity tech solutions

DevOps Trainee

Jul 2024Aug 2024 · 1 mo · Lucknow, Uttar Pradesh, India · On-site

  • Responsibility :
  • Containerization using Docker
  • Automation using Ansible and Shell scripts
  • Cloud computing platforms (AWS).
  • Monitoring and logging using Prometheus and Grafana.
  • Successfully set up CI/CD pipelines for multiple projects.
  • Deployed applications on cloud platforms with high availability.
  • Automated tasks, reducing deployment time by 42%
  • Collaborated with team members to resolve complex issues.

Kyurious minds computer academy

DevOps Intern

Apr 2024Aug 2024 · 4 mos · Lucknow, Uttar Pradesh, India · Hybrid

  • Responsibility :
  • Assisted in setting up CI/CD pipelines.
  • Deployed applications on cloud platforms (AWS/Azure).
  • Automated tasks using scripts (Ansible/Shell).
  • Troubleshooted issues and collaborated with team members.
  • Participated in agile development methodologies.

Babysoft software

Software Quality Assurance Tester Intern

Apr 2024Jun 2024 · 2 mos · Lucknow, Uttar Pradesh, India · On-site

  • Responsibility :
  • Tested software applications to identify bugs and defects.
  • Created and executed test cases, test plans, and test scripts.
  • Conducted manual and automated testing (using tools like Selenium).
  • Collaborated with development team to resolve defects.
  • Participated in agile testing methodologies.
  • Used Software testing methodologies (black box, white box, gray box).
  • Defect tracking and reporting (using tools like JIRA).
  • Identified and reported critical defects, ensuring high-quality software releases.

Upgrad

Business Development Associate

Jul 2023Mar 2024 · 8 mos · Noida, Uttar Pradesh, India · On-site

  • Responsibilities :
  • Conducted market research and analyzed industry trends.
  • Developed and presented business proposals and pitches.
  • Generated new business leads, resulting in increase in revenue.
  • Successfully closed deals with key clients, expanding Upgrad's customer base.
  • Developed and implemented effective business development strategies, improving sales efficiency.
  • Built strong relationships with clients, enhancing Upgrad's reputation.
  • Contributed to the growth and expansion of Upgrad's business operations.

Teknavigators staffing

Technical Recruiter

Jan 2023Jul 2023 · 6 mos · New Jersey, United States · On-site

  • Responsibilities :
  • Sourced and recruited top technical talent for clients.
  • Conducted technical interviews and skills assessments.
  • Managed job postings, resumes, and candidate pipelines.
  • Collaborated with clients to understand hiring needs and preferences.
  • Negotiated offers and ensured successful placements.

Learnvern

Campus Ambassador

Sep 2021Dec 2022 · 1 yr 3 mos · Ahmedabad, Gujarat, India · On-site

  • Responsibilities :
  • Promoted Learnvern's online courses and resources on campus.
  • Organized workshops, webinars, and events to engage students.
  • Built relationships with faculty and students to raise awareness.
  • Provided valuable feedback and suggestions, contributing to Learnvern's product development.

Education

Dr. A.P.J. Abdul Kalam Technical University

Master of Business Administration - MBA — Finance and Operations

Jul 2024Jun 2026

Dr. A.P.J. Abdul Kalam Technical University

Bachelor of Technology - BTech — Computer Science and Engineering

Jan 2019Jun 2024

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