Devika M.

Business Development Executive

Gurugram, Haryana, India3 yrs 10 mos experience

Most Likely To Switch

Key Highlights

Strong command in leadership and communication skills.
Experience in technical support and customer success.
Eager to transition into management roles.

Stackforce AI infers this person is a versatile candidate with a focus on SaaS and operational management.

Contact

Skills

Core Skills

Customer SuccessOperations ManagementCloud ComputingDevopsQuality Assurance

Other Skills

AWSAmazon Web Services (AWS)AnsibleAzureCase ManagementCommunicationContract NegotiationCustomer RetentionCustomer SatisfactionDockerEvent ManagementGitGitHubInterviewingJIRA

About

I'm Devika. I reside in Lucknow,India. I completed my graduation in B.tech (Computer science) stream in 2023 from Dr.APJ Abdul Kalam Technical University. Currently working as a Technical Support Executive and have a keen interest in Management sector. I'm looking for a job , and enthusiastic to work on any administrative role such as Operations Manager in @Healthcare @Supply-chain @Logistics @Warehouse @Hotels @Inventory @Production unit @Manufacturing unit @Factories, Operations Supervisor, Logistics Manager, Store Manager ,Project Manager , or Client Relationship Manager , Customer Success Manager, Customer-care Service Manager, Operations -Lead , Telecommunication -Lead Operations ,Front Desk manager or Back-office Operations roles in IT ,Finance, Manufacturing, Production, Warehouses, Stores, Hotels, Hospitals, Inventory industry. I genuinely want to start my career in management field. As in my current job as a Technical Support Executive, I made a strong command on my Leadership, Communication, Troubleshooting, Negotiation, Collaboration and Risk and compliance skills as well as I'm very well organised and professional in tasks i undertake as work, that would definitely going to help me to excel in any management related position too if given a chance. Devika Mishra

Experience

Accenture

Business Advisory New Associate

Jan 2025 – Present · 1 yr 2 mos · Gurugram, Haryana, India · On-site

Teleperformance

Technical Support Executive

Oct 2024 – Jan 2025 · 3 mos · Jaipur, Rajasthan, India · On-site

SlackCommunicationCustomer RetentionOkta AdministrationOperations ManagementQuality Assurance+4

The goal india pvt ltd

Human Resources Executive

Aug 2024 – Oct 2024 · 2 mos · Kanpur, Uttar Pradesh, India · On-site

Shunyity tech solutions

DevOps Trainee

Jul 2024 – Aug 2024 · 1 mo · Lucknow, Uttar Pradesh, India · On-site

Responsibility :
Containerization using Docker
Automation using Ansible and Shell scripts
Cloud computing platforms (AWS).
Monitoring and logging using Prometheus and Grafana.
Successfully set up CI/CD pipelines for multiple projects.
Deployed applications on cloud platforms with high availability.
Automated tasks, reducing deployment time by 42%
Collaborated with team members to resolve complex issues.

Kyurious minds computer academy

DevOps Intern

Apr 2024 – Aug 2024 · 4 mos · Lucknow, Uttar Pradesh, India · Hybrid

Responsibility :
Assisted in setting up CI/CD pipelines.
Deployed applications on cloud platforms (AWS/Azure).
Automated tasks using scripts (Ansible/Shell).
Troubleshooted issues and collaborated with team members.
Participated in agile development methodologies.

Babysoft software

Software Quality Assurance Tester Intern

Apr 2024 – Jun 2024 · 2 mos · Lucknow, Uttar Pradesh, India · On-site

Responsibility :
Tested software applications to identify bugs and defects.
Created and executed test cases, test plans, and test scripts.
Conducted manual and automated testing (using tools like Selenium).
Collaborated with development team to resolve defects.
Participated in agile testing methodologies.
Used Software testing methodologies (black box, white box, gray box).
Defect tracking and reporting (using tools like JIRA).
Identified and reported critical defects, ensuring high-quality software releases.

Upgrad

Business Development Associate

Jul 2023 – Mar 2024 · 8 mos · Noida, Uttar Pradesh, India · On-site

Responsibilities :
Conducted market research and analyzed industry trends.
Developed and presented business proposals and pitches.
Generated new business leads, resulting in increase in revenue.
Successfully closed deals with key clients, expanding Upgrad's customer base.
Developed and implemented effective business development strategies, improving sales efficiency.
Built strong relationships with clients, enhancing Upgrad's reputation.
Contributed to the growth and expansion of Upgrad's business operations.

Teknavigators staffing

Technical Recruiter

Jan 2023 – Jul 2023 · 6 mos · New Jersey, United States · On-site

Responsibilities :
Sourced and recruited top technical talent for clients.
Conducted technical interviews and skills assessments.
Managed job postings, resumes, and candidate pipelines.
Collaborated with clients to understand hiring needs and preferences.
Negotiated offers and ensured successful placements.

Learnvern

Campus Ambassador

Sep 2021 – Dec 2022 · 1 yr 3 mos · Ahmedabad, Gujarat, India · On-site

Responsibilities :
Promoted Learnvern's online courses and resources on campus.
Organized workshops, webinars, and events to engage students.
Built relationships with faculty and students to raise awareness.
Provided valuable feedback and suggestions, contributing to Learnvern's product development.