Thimaya Subaiya

CEO

San Francisco, California, United States25 yrs 3 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Expert in integrating AI for operational efficiency.
  • Proven track record in scaling services and software businesses.
  • Passionate about driving change and business growth.
Stackforce AI infers this person is a SaaS executive with a strong focus on customer experience and operational excellence.

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Skills

Other Skills

Account ManagementAnalysisAnalyticsBusiness DevelopmentBusiness IntelligenceBusiness StrategyCRMCloud ComputingCustomer AcquisitionCustomer EngagementCustomer ExperienceCustomer Experience ManagementCustomer Relationship Management (CRM)Customer RetentionCustomer Service Management

About

I bring a global perspective across strategy, transformation, customer experience, and marketing grounded in a strong operational mindset. I’m passionate about driving change, accelerating business growth, and finding simplicity where it creates a competitive edge. Currently, I oversee global Operations at Cisco, where I focus on integrating AI and emerging technologies to boost efficiency, elevate customer experience, and enable smarter, faster decision making. I thrive at the intersection of innovation and execution, where technologies like AI are applied with purpose to drive real-world impact. Serving on Genpact’s Board of Directors allows me to bring proven expertise in scaling services and software businesses through the right balance of innovation, simplicity, and operational excellence. In partnership with fellow board members, I support Genpact’s strategy to unleash AI-driven innovation and scale advanced technology on the foundation of its core business services.

Experience

Cisco

4 roles

EVP, Operations

Promoted

Jan 2024Present · 2 yrs 2 mos

Chief Transformation Officer

Jan 2023Jan 2024 · 1 yr

Chief Customer Experience Officer

Promoted

Jan 2021Jan 2023 · 2 yrs

SVP/GM Services, Customer Success and Renewals

Jan 2018Jan 2021 · 3 yrs

Salesforce

5 roles

COO, Global Customer Success

Promoted

Jan 2017Jan 2018 · 1 yr

SVP Global Marketing and Operations

Jan 2015Jan 2017 · 2 yrs

Vice President Marketing and Operations

Promoted

Jan 2014Jan 2015 · 1 yr

Sr. Director Marketing Campaigns & Operations

Jan 2012Jan 2014 · 2 yrs

Director Marketing Operations

Jan 2010Jan 2012 · 2 yrs

Oracle

General Manager Business Planning & Strategy

Jan 2003Jan 2010 · 7 yrs

Global information solutions

Sr Manager Business Development

Jan 2001Jan 2003 · 2 yrs

Education

ENPC School of International Management

MBA

Jan 1999Jan 2000

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