Vishal Sharma

Operations Associate

Gurgaon, Haryana, India7 yrs experience
Highly Stable

Key Highlights

  • Over six years of experience in customer support.
  • Expert in resolving complex customer issues.
  • Proven track record in process improvements.
Stackforce AI infers this person is a Customer Support Specialist with expertise in SaaS and client relations.

Contact

LinkedIn

Skills

Other Skills

Account ManagementActive ListeningAnalytical SkillsClient ServicesCommunicationCustomer EngagementCustomer ExperienceCustomer RelationsCustomer Relationship Management (CRM)Customer RetentionCustomer SatisfactionCustomer Satisfaction (CSAT)Customer SuccessCustomer SupportEnglish

About

Results driven customer support specialist with more then six years of experience serving global clients in a fast paced startup environment. Adapt at resolving complex issues, analysing customer feedback and implementing process improvements.

Experience

Amenify

Client Services Representative

Nov 2024 – Present · 1 yr 4 mos · Gurugram, Haryana, India · On-site

Loconav

Senior Support Engineer

Sep 2021 – Dec 2024 · 3 yrs 3 mos · Gurugram, Haryana, India · On-site

Binary semantics ltd.

Operations Associate

Apr 2019 – Sep 2021 · 2 yrs 5 mos · Gurugram, Haryana, India

Education

Swami Vivekananda Subharti University, Meerut

Master of Business Administration - MBA

May 2019 – May 2021

GITM Gurgaon

Bachelor of Technology - BTech

Jan 2012 – Jan 2016

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