Sankalp Gupta

CEO

Noida, Uttar Pradesh, India21 yrs 6 mos experience
Highly Stable

Key Highlights

  • 22 years of experience in operations management.
  • Expertise in strategic planning and performance improvement.
  • Proven track record in managing large-scale operations.
Stackforce AI infers this person is a seasoned operations leader in the BPO and service delivery industry.

Contact

LinkedIn

Skills

Other Skills

BPOBankingBusiness AnalysisBusiness DevelopmentCRMCall CenterCall Center DevelopmentCall CentersCustomer Relationship Management (CRM)IntegrationLeadershipMISManagementOperations ManagementOutsourcing

About

MBA having 22 years of experience with Inbound, Outbound & Back Office projects Core Competency: • Strategic Planning - Ops & Delivery Management • Training • People Management • Attrition • SLA & KPI Management • Performance Review/Improvement & Bottom Quartile Management - PIP • Forecasting & Capacity Utilization • Appraisals • Operational Reporting • Quality & Compliance • Recruitment

Experience

Ansira partners llc

Vice President Operations

Apr 2025 – Present · 11 mos

Ocrolus

Director of Operations

Jul 2017 – Apr 2025 · 7 yrs 9 mos · Noida Area, India

Askme.com

Operations Manager

May 2013 – Oct 2016 · 3 yrs 5 mos · Gurgaon, India

  • - Operations Delivery Management & Service Delivery - Voice Services.

Allianz global assistance

Operations Manager

Jul 2011 – Apr 2013 · 1 yr 9 mos · Gurgaon, India

  • Allianz Global Assistance is the 1st Company which Came up with the concept of RSA in India. Handled RSA Operations - PAN India for more than 15 Automobile Brands.
  • Handled Claims - Insurance (Health Travel & Motor) - PAN India.

Igate noida

Assistant Manager

Mar 2009 – Jun 2011 · 2 yrs 3 mos

  • Worked for Personal Banking - Canadian Bank. Handled Operations, Training, Transition, Audits, Reviews with Management.

Wns global services

Team Leader

Oct 2003 – Feb 2009 · 5 yrs 4 mos · Gurgaon

  • Worked for US Mortgage Bank - Operations, Training, Audits, Appraisal, Performance Review - Team & Management.

Education

IMS, Dehra Dun

M.B.A — Marketing & IB

Jan 2002 – Jan 2004

Doon Cambridge school

seth anand ram japuria school

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