Munavir M

Co-Founder

Noida, Uttar Pradesh, India0 mo experience

Key Highlights

Passionate about cybersecurity, digital marketing, and sales.
Dedicated to learning in public and sharing insights.
Strong foundation in IT support and customer service.

Stackforce AI infers this person is a budding professional in IT support with aspirations in cybersecurity and digital marketing.

Contact

Skills

Core Skills

It SupportTechnical Troubleshooting

Other Skills

Active DirectoryAnalytical SkillsAzure Active DirectoryCCascading Style Sheets (CSS)CommunicationCostumer supportCustomer ServiceCybersecurity BasicsDigital MarketingGlobal Service Desk (GSD)HTMLHelp Desk SupportITIL CertifiedIdentity management

Experience

Learning in public

Content Creator

Sep 2025 – Present · 6 mos

Documenting my learning journey in cybersecurity, digital marketing, and sales
Sharing insights and reflections on LinkedIn to build community and authority

Hcltech

2 roles

Information Technology Analyst

Sep 2023 – Present · 2 yrs 6 mos · Noida, Uttar Pradesh, India · On-site

Provide Level 1/2 IT support to global clients, ensuring fast, accurate incident resolution.
Use ServiceNow for ticket management, logging, prioritizing, and resolving user requests.
Troubleshoot issues in Active Directory (e.g., password resets, user access, account lockouts).
Support Microsoft Outlook/Exchange—resolving email sync, calendar, and connectivity problems.
Utilise Remote Desktop Tools (RDP, TeamViewer, etc.) for remote troubleshooting and support.
Maintain a high SLA compliance rate while focusing on customer satisfaction.
Collaborate with infrastructure and application teams for escalations and process improvements.
Contribute to knowledge base articles and standard operating procedures (SOPs).

IT supportServiceNowActive DirectoryMicrosoft OutlookRemote Desktop SupportTechnical Troubleshooting+5

Project Intern

Sep 2022 – Aug 2023 · 11 mos · Noida, Uttar Pradesh, India · On-site

Delivered IT support, troubleshooting hardware and software issues for end-users.
Assisted with incident management and security issue resolution.
Built strong service desk knowledge and best practice skills.
Completed training in communication, soft skills, and IT support.
Ensured SLA compliance and high-quality support delivery.
Managed incidents and requests end-to-end with timely resolutions.
Streamlined service desk operations for better efficiency.
Mentored team members, boosting skills and customer satisfaction.
Worked with other teams to drive service improvements.

IT supportIncident managementCommunicationSoft skills