Ravi Teja Adabala

Operations Associate

Hyderabad, Telangana, India3 yrs 7 mos experience

Highly Stable

Key Highlights

4+ years in Trust & Safety and Quality Analysis
Expert in root cause analysis and quality audits
Proven track record in content moderation accuracy

Stackforce AI infers this person is a Trust & Safety Analyst with expertise in content moderation for AI-driven and gaming platforms.

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Skills

Core Skills

Data LabelingPolicy EnforcementContent ModerationQuality Audits

Other Skills

Microsoft ExcelGaming IndustryUser-reported issue analysisTechnical TroubleshootingPolicyUser Generated ContentCommunication

About

Trust & Safety and Quality Analyst professional with 4+ years of experience in content moderation, data labeling, policy enforcement, and technical issue analysis across AI-driven and gaming platforms. Proven expertise in quality audits, root cause analysis (5 Whys), SLA adherence, KPI monitoring, and trend analysis in high-volume production environments. Experienced in stakeholder communication, shadow sessions, peer mentoring, and continuous process improvement initiatives. Recognized for maintaining high accuracy benchmarks, reducing repeat errors, and driving operational excellence aligned with client and business objectives.

Experience

Accenture

Trust & Safety Associate (SME)

Oct 2025 – Present · 5 mos · Hyderabad · Hybrid

Perform advanced data labeling and technical case analysis for global AI and messaging platforms, ensuring strict adherence to policy compliance standards.
Analyze user-reported issues and classify 700+ cases per week with high accuracy benchmarks.
Conduct root cause analysis (RCA) using 5 Whys methodology to identify error trends and reduce repeat defects.
Act as primary escalation point for complex policy interpretation queries, supporting peer agents as SME.
Facilitate client shadow sessions to demonstrate workflow processes, quality controls, and operational efficiency.
Contribute to knowledge base improvements and process optimization initiatives to enhance team performance.

Data LabelingMicrosoft ExcelPolicy Enforcement

Genpact

2 roles

Process Associate

Aug 2022 – Oct 2025 · 3 yrs 2 mos · On-site

Moderated high-volume gaming content to ensure compliance with Trust & Safety guidelines.
Maintained consistent SLA adherence while handling 800+ content reviews weekly.
Conducted quality audits and identified critical error patterns, supporting corrective action planning.
Delivered structured feedback to moderators to improve decision accuracy and reduce policy deviations.
Collaborated with cross-functional teams to maintain platform integrity and risk mitigation standards.

Microsoft ExcelContent moderationContent ModerationQuality Audits