Malvika Sridhar

Customer Success Manager

Bengaluru, Karnataka, India8 yrs 1 mo experience

Most Likely To Switch

Key Highlights

Proven track record in customer success management.
Expertise in operational efficiency and data analysis.
Strong skills in onboarding and customer retention strategies.

Stackforce AI infers this person is a Customer Success Manager with expertise in SaaS and operational efficiency.

Contact

Skills

Core Skills

Customer SuccessCustomer EngagementOperations ManagementData AnalysisCustomer OnboardingAccount Management

Other Skills

Client AccountsClient RelationsCustomer ExperienceCustomer RetentionDigital MarketingMicrosoft ExcelMicrosoft PowerPointMicrosoft WordMySQLOnboardingOnline ResearchPresentation SkillsProduct AdoptionSocial Media MarketingSoftware as a Service (SaaS)

Experience

Simplismart

Customer Success Manager

Apr 2024 – Present · 1 yr 11 mos · Bengaluru, Karnataka, India

Customer SuccessOnboardingCustomer RetentionCustomer EngagementClient RelationsSoftware as a Service (SaaS)

Huviair technologies

Manager - Customer Success

Aug 2022 – Apr 2024 · 1 yr 8 mos · Bengaluru, Karnataka, India

Customer Success | Construction-tech

Operations ManagementData AnalysisTrainingStakeholder ManagementClient RelationsSoftware as a Service (SaaS)

Icici lombard

2 roles

Regional Manager

Promoted

Jun 2020 – Aug 2022 · 2 yrs 2 mos

CRM operations - South Zone | Team Management |

OnboardingMicrosoft ExcelCustomer OnboardingOperations ManagementMySQLClient Relations+2

Operations Manager

Nov 2019 – Jun 2020 · 7 mos

CRM deployment, SaaS Consulting & Analytics for 2 Wheeler Motor dealerships

Microsoft ExcelOperations ManagementCustomer EngagementSoftware as a Service (SaaS)Account Management

Autoninja

2 roles

Associate Business Consultant

Jul 2019 – Nov 2019 · 4 mos

End to end CRM operations of 2 Wheeler Motor dealerships | Data driven solutions for higher retention & growth

Software as a Service (SaaS)Account Management

Junior Consultant

Jan 2019 – Jun 2019 · 5 mos

Wipro limited

Project Trainee

Jun 2018 – Jul 2018 · 1 mo · Bengaluru, Karnataka, India

Code analysis utility using Python

Aiesec india

2 roles

Team leader

Jan 2018 – May 2018 · 4 mos

Corporate Relations Manager (Incoming Global Talent)

Team member

Aug 2017 – Dec 2017 · 4 mos

Corporate Relations

The hacker school

Intern

Sep 2016 – Jun 2017 · 9 mos · Bengaluru, Karnataka, India

Campaign creation, Digital marketing, Market research & Insights

Education

PES University

Bachelor of Technology - BTech — Electrical and Electronics Engineering

Jan 2015 – Jan 2019

Jyoti Nivas College Autonomous, Bangalore

Pre University — Mathematics and science ( PCMB)

Jan 2013 – Jan 2015

Twinklers School

Jan 2000 – Jan 2013

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