Sep 2024 – Jun 2025 · 9 mos

• Amazon Fresh - Leading product roadmap for warehouse management tools and reducing cost of operations.

Sep 2021 – Aug 2024 · 2 yrs 11 mos

• Amazon Fresh - Solving for Customer facing In-stock, improving accuracy of forecasting models, and building tools to manage supply chain from farm to fork.

May 2020 – Aug 2021 · 1 yr 3 mos

• A.in - Led product launches for A.in network to ensure we have right amount of inventory, at right place, available at right time for customers across the country

Jan 2019 – May 2020 · 1 yr 4 mos

• Responsible for reducing NPA by driving collections for company
• Disrupting collections in digital space with innovative product and data based strategies
• Creating solution stacks with partnerships

Jan 2018 – Dec 2018 · 11 mos

• Set up analytics and operations team
• Worked with technology team to set up infrastructure for collections operations and analytics
• Led A/B testing effort for content and frequency of written and oral communication for debt collection
• Worked with team to create propensity models to make outbound strategy more intelligent
• Integrated with third party to add communication channel improving customer outreach

Nov 2016 – Dec 2017 · 1 yr 1 mo

• Conducted analytics to understand reasons for customer drop offs on loan application disbursal flow
• Worked closely with technology teams to implement enhances and fixes to improve funnel conversion
• Onboarded new service partner to tap additional user segments for accelerated growth
• Led technology integration with companies largest NBFC lending partner for additional capital access

Jun 2015 – Jul 2016 · 1 yr 1 mo · Bengaluru Area, India

• Managed projects end-to-end from ideation to execution
• Worked closely with tech teams to deliver technological solutions for strategic changes
• Worked with legal and compliance board to ensure compliance of new strategies
• Partnered with a behavioural research and design firm for developing new email and direct mail creatives to increase impact of collections communication

Jun 2014 – May 2015 · 11 mos · Bengaluru Area, India

• Reduced cost of collection while enhancing customer experience by suppressing low value contacts and hence contributed to “Change Banking for Good” mission
• Analyzed and enhanced non conventional collections strategy by pushing communications via new digital channels to increase impact

May 2012 – May 2014 · 2 yrs · Bengaluru Area, India

• As SME of post acquisition data structure created compliance controls for infraction detection on customer policies to save from escalations by regulators
• Conducted A/B testing on marketing campaigns to increase user spend

Feb 2012 – Apr 2012 · 2 mos · Bengaluru Area, India

Jun 2010 – Nov 2011 · 1 yr 5 mos · New Delhi Area, India

• Worked on quasi-consultancy projects for solving business problems using primary and secondary market research. Interviewed industry experts and created effective presentations for clients.