Sheena Kalam — Product Manager

I am a passionate servant leader with deep expertise in US Healthcare, particularly within BPaaS (Business Process as a Service) operations. I have been instrumental in transforming a service-oriented organization into a thriving Product Organization, leading a team of over 300 associates in delivering innovative product development and market launches, with a strong focus on customer engagement and satisfaction. I am committed to fostering a culture of continuous learning and development within my team, emphasizing upskilling, empowerment and personal growth which I believe would not only enhance individual performance but also contributes to overall organizational success. My expertise lies in spearheading digital transformation initiatives, setting strategic direction, and navigating complex challenges. I have a proven track record of implementing ITIL frameworks to enhance service delivery and am recognized for building high-performing teams, fostering collaboration, and cultivating a positive organizational culture. As a proficient practitioner of Agile/Scrum methodologies, I strategically focus on product strategy, budgeting, and roadmap planning, ensuring that every effort aligns with customer needs and financial objectives.

Stackforce AI infers this person is a Healthcare and Aviation Product Management expert with a focus on digital transformation.

Location: Ernakulam, Kerala, India

Experience: 21 yrs 3 mos