May 2023 – Jul 2023 · 2 mos · Bengaluru, Karnataka, India

• During this career break, I will be embarking on a journey of self-discovery, self-improvement, and personal fulfilment. It is an opportunity for me to dive deep into my dreams and passions whether it's starting a new venture, traveling the world, Organic Farming, exploring a creative endeavour, making a positive impact in my community & state, or making a difference in a particular field. This period of focused dedication will allow me to grow as an individual, learn new skills, and gain invaluable experiences that will shape my future endeavours.

Jan 2020 – Apr 2023 · 3 yrs 3 mos

• Throughout my tenure, I was responsible for developing a strategic vision and roadmap, managing change, and making high-impact decisions that advance the progress of the organization. Role required me to not only drive an ecosystem of innovation but also enable business through technology. Drive revenue growth and grow market share against annual budgets and targets. Steer operational excellence to improve customer experience and simplify ops processes while hiring, nurturing, and growing talent - Analytics , RPA & Innovation , IT and Contact Management Utility teams (250+ resources ) in multiple locations.
• During this period, I front-led the Cost to Achieve Program for Fraud business and supported Cost to Achieve program for UWS and collections. Deployment of 6 innovative analytics solutions in 2022 which in turn delivered sustainable cost savings for Retail Banking along with FTEs reduction, and FTEs repurposed. Robotics Team established to introduce digital workforce concept which reduced operations cost. Contributed huge business through improved fraud & collections recoveries and reduced FTEs through process streamlining analytics recommendations.
• Further, emphasis was also to build high-performing customer-focused teams and unify the distinct perspectives of multi-functional teams to achieve positive change with an innovative mindset. Lead through example, build the appropriate culture and values, improve Employee Engagement score for Business Analytics Team and contact mgmt. the business vertical in 2021, top talent retention, employee diversity, and control attrition rate.

Jan 2017 – Dec 2019 · 2 yrs 11 mos

• While working as Global Head of Analytics & Innovation - CCS, I accelerated business growth, reinvigorated Ops, and improved customer experience through operational excellence along with spearheading the Global CCS Analytics team (75+ Resources), and Innovation (15 Resources) to support multiple business functions. Steered changes and implemented improvements within CCS Operations. Adopted innovative approaches to revitalize underperforming product lines that helped to improve STP rates and reduce TAT for customers across markets.
• Major focus was on amplifying revenue and improving bottom line profit through identification of valuable business opportunities.
• Furthermore, I proposed and established Innovation team which not only supported digital transformation program but also delivered sustainable cost savings for business

Jul 2015 – Dec 2016 · 1 yr 5 mos

• During this tenure, I revamped processes globally to drive operational excellence across Retail Credit Services while directing the Global RCS Analytics team (30 Analytics resources). Operations Analytics team Proposed and established to improve STP rate and customer experience. Besides, grew team within 6 months using innovative recruitment strategy and first time in HSBC.
• In addition, I reduced ops cost through strategic initiatives with senior management. Orchestrated bottom-line profits through cross-functional initiatives across departments.

Jul 2014 – Jul 2015 · 1 yr

• I was promoted by HSBC to initiate innovative IT solutions based on business knowledge while demonstrating core competency in information systems. Moreover, supported in business development pursuits in business architecture and data governance.
• Major emphasis was on Scrum Team guidance involving promotion of Agile/Scrum practices and values and meeting of delivery commitment. Successfully delivered sprints in a year, and integrated workflow systems with help of vendor resources.

Nov 2013 – Jun 2014 · 7 mos

Aug 2012 – Oct 2013 · 1 yr 2 mos

Sep 2010 – Jul 2012 · 1 yr 10 mos

Feb 2009 – Sep 2010 · 1 yr 7 mos

Apr 2007 – Jan 2009 · 1 yr 9 mos

Jul 2005 – Mar 2007 · 1 yr 8 mos

Jan 2005 – Jun 2005 · 5 mos · Hyderabad, Telangana, India

Jan 2004 – Dec 2004 · 11 mos · Hyderabad, Telangana, India

• Transforming School Operations through End-to-End Automation and Digitisation
• SchoolCare is dedicated to transforming school operations through end-to-end automation and digitisation. By streamlining administrative processes, digitising educational resources, supplying computer teachers, maintaining computer labs, and providing various other essential services, we empower educational institutions to embrace technology and enhance the teaching and learning experience. With SchoolCare as your trusted partner, schools can embark on a journey of digital transformation, creating a more efficient and engaging environment for students, teachers, and administrators alike.
• We have successfully contracted with 24 schools in hyderabad , digitized all school books and also developed software that streamline all administrative tasks in schools. After year of dedicated service and growth, SchoolCare has been successfully sold to a new edutech company to take this company to next level.

Feb 2003 – Dec 2003 · 10 mos · Hyderabad, Telangana, India · On-site

• SK Systems is a leading company specializing in computer hardware, network solutions, annual maintenance, software updation, and on-call support. With years of experience and a team of skilled professionals, we strive to provide our clients with reliable, efficient, and cost-effective IT solutions. Our commitment to excellence and customer satisfaction sets us apart in the industry.
• As the founder and leader of SK Systems, it has been an incredible journey witnessing our growth and impact in the industry. However, the decision to sell the company was not taken lightly. It is driven by my belief that this new ownership will bring fresh perspectives, resources, and opportunities to take SK Systems to even greater heights.

Jan 2000 – Jan 2003 · 3 yrs · Hyderabad, Telangana, India