Feb 2023 – Jan 2026 · 2 yrs 11 mos

• • Efficiently manages and resolves both Collection and internal queries through email, ensuring clear, concise, and timely communication • Maintain and oversee the master data system, ensuring accurate and timely updates to support analytics and MIS reporting. • Automated 3-4 MIS reports, reducing the processing time from nearly 3 hours to just 30 minutes per report, significantly improving operational efficiency. • Handle end-to-end closure processing activities, including updates, failure resolutions and co-ordination with collections teams and branch Operations. • Implemented stringent quality checks for post closure case data, minimizing the errors in closure activities. • Conducted detailed walkthrough and training sessions with automation team and internal team members on newly automated MIS processes, enabling smoother adoption and enhancing overall team productivity. • Performs daily review and resolution of exceptions related to case closure, ensuring smooth workflow continuity and reducing operational bottlenecks.