Karthik Baskaran

Engineering Manager

Chennai, Tamil Nadu, India8 yrs 6 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Strong leadership experience in engineering management.
Proven track record in SaaS product development.
Expertise in full-stack development and customer engagement.

Stackforce AI infers this person is a SaaS-focused software engineer with strong leadership and full-stack development capabilities.

Contact

karthik.baskaran@freshworks.com +918438915068 LinkedIn

Skills

Core Skills

LeadershipEngineering ManagementSoftware As A Service (saas)

Other Skills

Agile MethodologiesAmazon Web Services (AWS)ArduinoCarromDecision-MakingDesktop Application DesignDesktop Application DevelopmentDesktop Application SupportEclipseEmbedded CEmbedded C++Embedded SystemsEmber.jsHTMLIOT

About

An enthusiastic IT professional with an aim to learn and excel in any technology used and utilise them in the best possible way to enhance the projects and grow in the industry.

Experience

Freshworks

4 roles

Engineering Manager

Promoted

Apr 2024 – Present · 1 yr 11 mos

LeadershipEngineering ManagementTeam LeadershipSoftware as a Service (SaaS)Amazon Web Services (AWS)

Lead Software Engineer

Promoted

Oct 2021 – Mar 2024 · 2 yrs 5 mos

LeadershipTeam LeadershipSoftware as a Service (SaaS)Amazon Web Services (AWS)

Senior Software Engineer

Oct 2019 – Sep 2021 · 1 yr 11 mos

Software as a Service (SaaS)Amazon Web Services (AWS)

Software Engineer

Aug 2018 – Sep 2019 · 1 yr 1 mo

Worked as a full-stack developer as part of the core product in freshworks suite, Freshdesk. Responsible for maintaining readable and good quality code.
Part of the subscription management team, I introduced many policies and conditions in Freshdesk's plans and billing.
Worked closely with Product Managers to understand the functionality of a feature and designed, developed and moved it to production seamlessly.
Handled customer issues and bug fixes with an optimal solution.
Reviewed peer's code.

Software as a Service (SaaS)Amazon Web Services (AWS)

Zoho

2 roles

Member Technical Staff

May 2017 – Jul 2018 · 1 yr 2 mos · Chennai, Tamil Nadu, India

Developed a comprehensive log management software, "EventLog Analyzer," to aggregate and analyze logs from various devices, switches, and servers.
Spearheaded the enhancement of the "Alerting" feature, incorporating multithreading for improved performance and redesigning the UI for an enhanced customer experience.
Architected and implemented a platform to integrate third-party ticketing tools, including JIRA, ServiceNow, ManageEngine ServiceDesk Plus, and BMC Remedy, enabling seamless ticket creation from triggered alerts.
Solely designed and developed the architecture for the integration feature, significantly improving operational efficiency and customer satisfaction.
Actively participated in customer calls with the support team to understand and address customer pain points, providing effective solutions and receiving multiple commendations for my empathetic approach.
Revamped the entire top navbar of the application, transforming our webpage into a single page application.
Built a generic model to load web pages developed in any language within the application, enhancing the flexibility and user experience of the platform.

Software as a Service (SaaS)

Project Trainee

Jan 2017 – Mar 2017 · 2 mos · Chennai, Tamil Nadu, India

Trained in JAVA and Ember.js.
Fixed a major vulnerability in our product. Technologies used: JAVA, JSP and Spring
Fixed customer issues by providing a working patch. Technologies used: JAVA

Software as a Service (SaaS)