Nov 2020 – Jun 2025 · 4 yrs 7 mos · Bengaluru, Karnataka, India · On-site

• Incubation and management of global customer experience organizations including Professional services, Customer success, Technical account management teams supporting >$120M business
• Strategize and management of global customer adoption, consumption, health and NPS plan partnering with cross functional teams including GTM, account and impacting business growth and renewals
• Developed and scaled new service offerings, enabling GTM strategies and delivering value-driven solutions to global customers
• Partnered with digital customer experience team to enhance customer experience tools and ecosystem
• End to End ownership of incubating, expanding and driving outcomes for the global strategic multi-million-dollar customer segment across AMER, EMEA and APJ
• Have led technical and project management to solution, design and deploy products not limited to VCF, Aria Automation, Aria operations, vSphere, vSAN, SDDC, Carbon Black, Workspace ONE, Horizon etc.,

Jun 2013 – Oct 2020 · 7 yrs 4 mos · Bengaluru Area, India

• Incubated and managed large consulting organizations with solution architects and project management professionals contributing to about >$100M revenue for different GEOs/ regions
• Improved consulting center adoption rate from 8% to 42% with excellence in customer centricity and delivery experience
• Acting Chief of Staff for India center, managing organization transformation and changes, process improvement, organizational culture and communication
• Have led consulting, professional services technical and project management team designing and deploying products not limited to Converged and Hyper-converged (VxBlock, VxRack, VxRail), Storage (VMAX, Unity, Isilon, XtremIO, Datadomain) etc.,

Jul 2006 – Jun 2013 · 6 yrs 11 mos · Bengaluru, India; Manchester,UK · Hybrid

• Lead and managed multiple large teams in UK and India, supporting multi-million dollar BFSI customer delivery across EMEA and AMER, supporting different technologies
• P&L ownership, ODC incubation, transition management, ITIL process ownership, quality assurance, employee engagement
• Grew through the rank from a hard core Unix techy, to manage large teams across Unix, Storage, Mainframe, Middleware, Tools like SNOW, development etc.,

Sep 2004 – Jul 2006 · 1 yr 10 mos · Bengaluru, Karnataka, India · Remote

• Technical leadership of teams in the area of Unix, Storage, market data teams, development teams for Japan, Hongkong, US and UK
• Managed transition of skills, process from GEO to Offshore centers

Sep 1998 – Sep 2004 · 6 yrs · New Delhi, Delhi, India · On-site

• - Field engineer enthusiastically delivering great customer experience for India customers in the servers, desktops, storage and backup solutions