Aug 2024 – Feb 2025 · 6 mos · Gurugram, Haryana, India · On-site

Nov 2021 – Aug 2024 · 2 yrs 9 mos · On-site

Nov 2021 – May 2023 · 1 yr 6 mos · On-site

• Outline and implement innovative and cost-effective use
• of source mix strategy to hire best talent in shortest
• possible time – continuous market mapping, incubating
• pipelines
• Provide insights to Business regarding industry trends and
• competitors and the consequent impact on talent
• landscape and recruitment strategy for sustainable
• business growth
• Managing TA Cost Vs Budget against the Annual
• Operating Plans
• Designing recruitment solutions and handling end to end
• recruitment involving Volume, Support, Lateral hiring
• spread across Business, Tech, Product, BI/DS, Finance &
• NBFC hiring
• Responsible to improve Productivity, ensuring overall
• Compliance/Accuracy and yield improvement of the
• Hiring Process

Sep 2018 – Nov 2021 · 3 yrs 2 mos · Gurugram, Haryana, India · On-site

• Propelled continuous improvements and strategically capitalized on current market trends
• Compiled data highlighting key metrics to report information, determine trends and identify
• methods for improving efficiency
• Cross-trained existing teams to maximize team agility and performance
• Work History Contact
• Capacity Planning with Stakeholders and striving for constant improvements in hiring
• metrics
• Conceptualize and plan appropriate selection methodologies and processes in response
• to changing Organizational requirements and develop, implement, and manage hiring
• strategies
• Striking right equilibrium, identifying demand of manpower both internally and externally
• and supplying adequate resources with minimal cost impact

Nov 2013 – Sep 2018 · 4 yrs 10 mos · Gurugram, Haryana, India · On-site

• Develop and create effective recruitment strategy to accomplish talent needs
• Drafting & implementing vendor strategies including the performance evaluation
• mechanism to ensure they are driven to meet the end objectives
• Planning, designing and executing activities for end-to-end Lateral Recruitment at various
• levels by understanding the requirement and resource availability in market
• Implementing time bound sourcing strategies for providing high quality resources, and also
• by allocating work to the team based on their competency and strengths
• Understanding of different workforce segments and positions within these segments, as well
• as skills, competencies, and experiences necessary for success
• Maintaining Recruitment MIS and analyzing reports pertaining to delivery

Jun 2006 – Dec 2011 · 5 yrs 6 mos · Gurugram, Haryana, India · On-site

• Handling a team of 12 customer service agents
• Emphasise group recognition as it encourages teamwork and fosters the cooperation needed to address the many complex issues
• Prepared process reports, and performed variance analysis
• Conduct call audits in accordance with business plan
• Gather input and data for training from trainees and the team regarding different work type related issues and help come up with effective solutions
• Call Monitoring for all the agents and giving feedback to increase accuracy
• Provided process training and mentored several new hires for the process to come up the learning curve
• Delivering on process CTPs as per my goalsheet such as managing service levels, handling the team and developing healthy relationship with the clients as key deliverables