Nilofer Shaikh

Recruiter

Pune, Maharashtra, India19 yrs experience

Most Likely To SwitchHighly Stable

Key Highlights

18+ years in Talent Acquisition and People Operations
Expertise in recruitment analytics and process optimization
Strong leadership in managing recruitment teams

Stackforce AI infers this person is a Talent Acquisition and Quality Assurance expert in the Insurance and HR Tech industries.

Contact

s_nilofer2008@yahoo.com LinkedIn

Skills

Core Skills

Talent AcquisitionPeople OperationsQuality AssuranceClaims Management

Other Skills

Technical SupportCustomer Relationship Management (CRM)Recruitment AnalyticsStakeholder ManagementKPI AnalysisTNPSPipeline HealthQuality MetricsSLA-driven HiringATSHR PlatformsAuto InsuranceBusiness Process Outsourcing (BPO)Quality AuditingCompliance Auditing

About

Talent Acquisition & People Operations professional with 18+ years of overall experience, including 11+ years in end-to-end recruitment and talent operations supporting US-based clients. Expertise in stakeholder management, workforce planning, recruitment analytics, KPIs, TNPS, pipeline health, quality metrics, and SLA-driven hiring. Experienced in leading teams, optimizing hiring processes, ensuring governance and compliance, and improving efficiency through data-driven insights. Strong hands-on exposure to ATS and HR platforms including Workday, SuccessFactors, RightThing Recruit, HireNow, RM, FSS, and Vault Health. Earlier experience across insurance, claims, collections, training, and compliance auditing adds a strong process-driven and risk-aware perspective.

Experience

Adp

Senior Recruiting Operations Analyst

Jun 2014 – Present · 11 yrs 9 mos · Pune, Maharashtra, India · Hybrid

Managed and Led end-to-end talent acquisition and people operations for multiple US-based clients, aligning hiring delivery with business objectives and SLAs.
Acted as a Business Analyst for HR, translating stakeholder requirements into structured recruitment processes, operational insights, and performance metrics.
Analyzed recruitment KPIs, TNPS, pipeline health, quality metrics, and conversion ratios to identify trends, risks, and improvement opportunities
Managed, coached, and mentored a team of 4 recruitment associates, ensuring achievement of KPIs, transactional quality, and compliance standards.
Allocated daily workloads, conducted refresher trainings, and implemented best practices to improve team productivity and hiring efficiency.
Partnered closely with senior leadership to resolve escalations, ensure process consistency, and drive continuous improvement initiatives.
Oversaw offer management, including rolling offers, negotiations, drafting offer letters, and explaining compensation, benefits, and perks to candidates.
Conducted phone screenings and behavioral interviews, actively moving candidates forward in the hiring pipeline and reducing drop-offs.
Ensured process governance, compliance, and quality audits, maintaining consistency across recruitment operations.
Managed attendance, leave tracking, onboarding coordination, and system access enablement for new joiners.
Leveraged ATS and HR systems including Workday, RM, RightThing Recruit, FSS, Vault Health, HireNow, SuccessFactor and other recruitment platforms.

Technical SupportCustomer Relationship Management (CRM)Recruitment AnalyticsStakeholder ManagementKPI AnalysisTNPS+7

Mphasis

Sr.Quality Officer

Oct 2011 – Jun 2014 · 2 yrs 8 mos · Pune, Maharashtra, India · On-site

Functioned as a Quality Analyst for Motor, Property and casualty Insurance, translating regulatory, client, and business requirements into compliant operational processes.
Led quality and compliance audits, including task and sample reviews, ensuring adherence to regulatory and non-regulatory standards.
Developed and maintained SOPs to standardize workflows and improve audit readiness.
Prepared and shared audit reports, MIS, and quality insights with leadership to support data-driven decisions.
Led team meetings, trainings, and refreshers, promoting quality awareness and regulatory adherence.
Managed stakeholder communication, escalations, and compliance risks effectively.

Auto InsuranceBusiness Process Outsourcing (BPO)Quality AuditingCompliance AuditingQuality Assurance

Fiserv lending solutions

Sr. Business Associate

Aug 2010 – Oct 2011 · 1 yr 2 mos · Pune, Maharashtra, India

Managed B2B Workers’ Compensation claim follow-ups, including coordination with multiple entities for claim resolution.
Managed medical billing follow-ups, including debt recovery and dispute resolution, in line with contractual and compliance guidelines.
Generated and maintained daily, weekly, and monthly MIS reports covering team productivity, collections status, and claim resolution metrics.
Ensured documentation accuracy and adherence to process and compliance standards.

AdministrationBusiness-to-Business (B2B)Medical BillingDebt RecoveryDispute ResolutionClaims Management

Wns global services

Sr.Quality Anaylst

Apr 2007 – Aug 2010 · 3 yrs 4 mos · Pune, Maharashtra, India · On-site

Led quality and compliance audits across motor insurance, property insurance debt recovery, and dispute management, ensuring adherence to regulatory and non-regulatory standards.
Performed task-level and sample audits to assess accuracy, documentation, financial controls, and compliance readiness.
Analyzed audit findings, claims data, and operational metrics to identify process gaps, risks, root causes, and improvement opportunities.
Oversaw issuance of cheques to third-party vendors/providers, ensuring accuracy, approvals, and audit compliance.
Designed, conducted, and delivered Process Knowledge Training (PKT) to strengthen process understanding and quality adherence.
Developed, updated, and maintained Standard Operating Procedures (SOPs) to improve consistency and audit outcomes.
Conducted client calibration sessions to align quality benchmarks, scoring methodologies, and compliance expectations.
Generated and presented daily, weekly, and monthly MIS / audit reports to leadership, supporting data-driven decisions.
Led team meetings, trainings, refreshers, and created Minutes of Meetings (MOMs) to track actions and closure.

AdministrationAuditingQuality AuditingQuality Assurance