Zahid Khan

Director of Engineering

Bengaluru, Karnataka, India23 yrs 1 mo experience

Most Likely To SwitchAI Enabled

Key Highlights

Over 10 years of product management experience
Led initiatives reaching hundreds of millions of customers
Expert in e-commerce and digital marketing strategies

Stackforce AI infers this person is a B2C E-commerce Product Manager with expertise in customer engagement and digital marketing.

Contact

Skills

Core Skills

Product ManagementE-commerceUser ExperienceDigital MarketingCustomer InsightsCustomer RetentionCustomer AcquisitionRevenue GenerationProduct DevelopmentAdvertisingRequirements GatheringRequirements AnalysisPerformance AnalysisApplication DevelopmentIntegration

Other Skills

Machine LearningAIGame MechanicsVoice RecognitionCustomer SegmentationRich Media AdsProduct DefinitionCloud ComputingAnalyticsDisplay AdvertisingEmail MarketingSoftware Project ManagementBusiness IntelligenceCompetitive AnalysisAgile Methodologies

About

Senior product manager with over 10 years of experience working in e-commerce, higher education and enterprise software. My product management experience runs the gamut from soliciting requirements from customers, defining product roadmaps, designing UX, writing functional specifications to monitoring business metrics, and generating customer demand via online traffic initiatives. My product management philosophy is 'work backwards from the customer'. I have worked with cross-functional and multicultural teams spanning multiple timezones to deliver online experiences that reach hundreds of millions of customers every day.

Experience

Amazon

7 roles

Director & GM - New Shopping Experiences

Jan 2022 – Present · 4 yrs 2 mos

My team is building several experiences grounds-up for India and Emerging Markets. We've launched and started scaling: 1) Amazon Bazaar, India's largest marketplace for the lowest priced home & fashion products at great quality 2) Amazon Live, an exciting "shopatainment" destination where customers can discover and buy products from their favorite influencers 3) Diamonds, a hyper-gamified points program that rewards customers for shopping on Amazon.
Using a combination of great design, game mechanics, brilliant engineering & machine learning + AI, my team's at the forefront of solving customer & selling partner problems for Amazon in India & Emerging Markets.

E-commerceProduct ManagementUser ExperienceMachine LearningAI

Director, Reach & Consumer Marketing

Promoted

Oct 2020 – Present · 5 yrs 5 mos

How do you make Amazon relevant to someone that has only ever used the internet on her mobile phone, largely for Whatsapp and video entertainment? They've probably never seen a real-life shopping cart, don't really know what "Sign-up" means and can't wade through tons of text to get at the information they're looking for. Oh, and they do all this on a low-spec phone on a choppy network connection.
My team works on understanding and solving for these customers. We use cutting-edge tech (e.g. Video auto-stitching, Voice recognition, ML-based Vernacular translations) and take huge high risk/reward bets (e.g. Amazon Easy - offline stores where customers get assistance placing an order) to lower barriers for the next 100MM Indians and beyond. We also use digital marketing (at HUGE scale) to reach customers and get them to discover all that Amazon has to offer.

Digital MarketingCustomer InsightsMachine LearningVoice Recognition

Head, Reach - Acquiring the "Next 100MM"

Nov 2017 – Oct 2020 · 2 yrs 11 mos

Figuring out ways to make Amazon relevant to more Indians.

Customer InsightsDigital Marketing

Head of Marketing, New Initiatives

Apr 2014 – Jul 2016 · 2 yrs 3 mos

I ran most of the paid/free digital marketing channels for Amazon.in and also owned discovering new sources of traffic and finding ways to improve customer retention. These projects span marketing channels across search, social media, programmatic display ads, affiliate marketing, member referral programs and offline marketing initiatives.

Digital MarketingCustomer Retention

Senior Product Marketing Manager

Promoted

Nov 2011 – Apr 2014 · 2 yrs 5 mos

Marketing for Amazon.in and Junglee.com - shopping services by Amazon for our customers in India. I make sure that we get lots of high-intent shoppers to Amazon.in and Junglee.com, at reasonable costs.

Digital MarketingCustomer Acquisition

Senior Product Manager

May 2010 – Nov 2011 · 1 yr 6 mos

Head global product management for Amazon Associates. Led a team of product managers and technical program managers overseeing a product portfolio that drove $1.9B in WW revenue in 2011. Check out the program at http://associates.amazon.com/

Product ManagementRevenue Generation

Technical Product and Program Manager

May 2007 – May 2010 · 3 yrs

Designed, developed and launched rich media ads for Amazon Associates. Grew into multimillion dollar product line within two years from launch. Check out the ads at http://widgets.amazon.com/

Product DevelopmentRich Media AdsAdvertising

Ola (ani technologies pvt ltd)

Head Customer Acquisition & Engagement

Jul 2016 – Jul 2017 · 1 yr · Bengaluru Area, India

I own building an understanding of our customer at the most granular level, so that we can provide them the best available transportation experience, each and every time.
I do this through digital marketing, customer segmentation and building products & features that let more Indians experience Ola.

Customer SegmentationDigital MarketingCustomer Insights

Infosys

Product Manager (intern)

Jan 2006 – Jan 2006 · 0 mo

Product definition for innovative warehouse management solution. Drew up detailed requirements for Infosys WAVES™ via competitor analysis and in-depth interviews with internal SCM practitioners. Coordinated prototype development with technical team.

Product DefinitionRequirements GatheringProduct Management

Kuwait university

Systems Analyst

Sep 2004 – Nov 2005 · 1 yr 2 mos

Conducted as-is and to-be analysis to define requirements for the new KU Student Information System.
Wrote a comprehensive RFP (Request for Proposals) inviting leading IT consulting firms to bid for the Analysis and Design phase of the KU Student Information System project
Wrote a comprehensive techno-functional RFP inviting proposals for upgrading Kuwait University's email infrastructure
Conducted performance analysis of the existing Oracle-based Student Information System and recommended enhancements

Requirements AnalysisPerformance Analysis

Oracle

Snr. Application Developer

Oct 2000 – Feb 2004 · 3 yrs 4 mos

Teams: Oracle Projects, Oracle Project Management Integration, Oracle Workplan Management
Architect, design, develop and tune scalable financial applications for Oracle Projects
Developed bi-direction integration between Microsoft Project and Oracle Projects
Supervised Offshore work in Oracle India Development Center

Application DevelopmentIntegration