Oct 2025 – Dec 2025 · 2 mos · Remote

• Providing implementation assistance to Quinn customers.

Apr 2019 – Sep 2025 · 6 yrs 5 mos · Remote

• Omedym is a demo automation platform enabling sales teams to deliver tailored, on-demand
• product experiences leveraging in video search, machine learning and predictive analytics.
• Responsible for all post sales activities in addition to supporting our sales team as the primary sales engineer.
• Designed and implemented all post sales processes from company pre-revenue to 14 customers / $1.4m of ACV.
• Acted as the Customer Success, Support and Implementation lead for all customers.
• Through on-going Customer Success programs - grew existing customer revenues and helped ensure a 90%+ renewal rate.
• Functioned as the Sales Engineer for the sales team - delivering over 50 demos and proof of concepts.
• Implemented customer health analytics using GoodData, enabling data-driven insights and predictive risk management.
• Developed a Customer Self-Service Portal, enhancing the customer experience and reducing support tickets by 30%.
• Delivered executive-level business reviews to ensure alignment and maximize customer lifetime value.
• Implemented Freshdesk as our primary support system.

Dec 2009 – Mar 2019 · 9 yrs 3 mos · Branchburg, NJ

• Led global teams across Customer Success, Support, and Professional Services (50+ teammates).
• Achieved 90%+ renewal rates on $29M in Annual Contract Value (ACV), driving $14M+ in renewals.
• Contributed to three major strategic transactions, including the acquisition by Coupa.
• Scaled Customer Success programs to increase expansion and create referenceable customers.
• Standardized Customer Success operations to improve satisfaction and retention.
• Key Achievements:
• Integral executive contributor to Hiperos' acquisition (A GTRC Company) by Coupa.
• Drove high renewal and expansion rates through structured customer success strategies.

Sep 2007 – May 2009 · 1 yr 8 mos

• Standardized post-sales service delivery operations across global regions, increasing service revenue by 20% (550 Consultants)
• Improved customer satisfaction and retention by implementing consistent global delivery frameworks.

Sep 2005 – Aug 2007 · 1 yr 11 mos

• Led North American consulting operations, integrating multiple acquisitions into Oracle’s delivery model.
• Oversaw hiring and retention of over 1,100 consulting professionals during periods of high growth.

May 1998 – Apr 2005 · 6 yrs 11 mos

• Transitioned consulting operations into a highly profitable services division (>40% margin).
• Led enterprise SaaS procurement deployments with a strong focus on customer success and value realization.
• Integrated multiple acquired teams into Ariba’s SaaS ecosystem.

Jan 1989 – Jan 1998 · 9 yrs

• Progressed from Consultant to Senior Practice Director.
• Led enterprise application implementations for Fortune 500 clients with a focus on customer adoption and success.