Oct 2022 – Aug 2024 · 1 yr 10 mos

• Principal TPM in a team that is responsible for Building, connecting, and catalyzing an open ecosystem of partners, so together we deliver customer-relevant solutions on Red Hat technologies
• Lead technical programs for the Partner Ecosystem team varying from B2B customer onboarding to building tools for evaluating and prioritizing new customers’ recruitment
• Develop program management processes, tooling, and communication standards for the team ensuring consistency
• Work cross-functionally with cross-functional teams, including Platform and Cloud Business Units, Engineering, and regional sales for identifying and delivering on business outcomes for the Ecosystem

Jan 2021 – Oct 2022 · 1 yr 9 mos

• Led Red Hat’s Partner Experience Program globally, Helped build products and services to influence Red Hat’s partner experience positively. Worked cross-functionally to build frameworks to measure Red Hat’s Partner experience and sentiment for our portfolio and offerings, bring those data-driven insights back to the organizations, and then lead improvement initiatives
• Worked cross-functionally with Red Hat functions, specifically engineering, product management, customer success, support, marketing, and sales to launch listening systems to capture the B2B feedback
• Produced timely, actionable data-driven insights which identify and quantify opportunities to improve the customer & partner experience, as well as engrain partner-centricity into the business
• Anticipated risks, resolved issues, identified critical path workflows and cross-functional dependencies, and initiated corrective action as appropriate
• Launched a global Net Promoter Score(NPS) survey that serves as the baseline to measure the health of the entire B2B business at Red Hat
• Planned and executed a multi-year strategy to capture the transactional experience and satisfaction scores across the RH partner journey via portals, product usage, marketing engagements, support routes, etc.
• Successfully conducted multiple Focus groups/exploratory interviews globally in CY21 to hear quantitative feedback from Red Hat Partners. This helped define the transformation initiatives and priorities for the Partner Ecosystem BU
• Mentored and coached summer interns supporting their professional growth and ensuring the right resource allocation

Oct 2018 – Jan 2021 · 2 yrs 3 mos

• My team was responsible for engaging with our partners to drive the adoption of Red Hat technologies and increase value to our customers through different functions like Program Management, TAM, Partner Acceleration Lead, Partner Acceleration Desk etc.
• Led the strategy and execution of programs supporting the broader organisation as part of the Program Management function
• Owned the launch, from ideation to GTM, of a global helpdesk tool (Partner Acceleration Desk) to all Red Hat technology partners which now acts as a one-stop-shop for any assistance throughout their journey. Not only did it decrease the friction in the B2B space and increased product adoption, IDC recognized this service as an industry best practice for partner engagement
• Hired and onboarded a global team of associates to run the day-to-day activities of the helpdesk

May 2017 – Oct 2018 · 1 yr 5 mos

• Owned multiple projects and took care of all aspects of project management following an agile methodology. Lead process improvement, workflow enhancement initiatives and associate enablement efforts ensuring smooth operation. Managed day-to-day operations of the Certification Operations team
• Spearheaded a project focused on migrating workflow and tooling for ISVs and Hardware partners certifying their stack with Red Hat products from a legacy system (Bugzilla) to Salesforce and was awarded Quintessential collaboration award for the same
• Facilitated the inception of an internal case management tool, which now acts as the one-stop-shop for the operations team, for managing all partner certification requests

Jul 2013 – Apr 2017 · 3 yrs 9 mos

• Worked on building tools (using Python and shell scripting) that enabled Red Hat partners to validate the compatibility of their products, applications, and services with a Red Hat technology
• Developed both frontend and backend tools to test ISV, HW & CCSP solutions/products to work in conjunction with Red Hat Products like RHEL, RHOSP, etc.
• Led escalation management workflows and processes for partners seeking support during the certification lifecycle
• Enabled 100s of ISVs to validate their solutions to function well with a Red Hat product deployment bringing in market advantage and revenue to both Red Hat and those ISVs
• Built a global operations team from scratch for E2E support reducing our time-to-certify from >30 to < 10 days. Received Outstanding Contribution Award for demonstrating great leadership and customer focus

Feb 2013 – Jun 2013 · 4 mos

Aug 2012 – Jan 2013 · 5 mos · Pune Area, India