Jan 2022 – Sep 2024 · 2 yrs 8 mos

• Led Inside Sales Team, achieving 12% increase in units, 15% revenue growth, 10% margin improvement, and 20% productivity enhancement YoY over four years while aligning with Dell’s global sales strategy to drive market share expansion.
• Defined and executed Dell’s strategy, ensuring seamless collaboration with Client Solutions Product Group, Centre of Competence, Marketing, and Sales leaders, directly contributing to sales acceleration and revenue growth.
• Cultivated a high-performing team, focused on delivering world-class customer experience, achieving a consistent 93% cNPS over six consecutive quarters, reinforcing Dell’s commitment to operational excellence and customer satisfaction.
• Oversaw performance improvement, annual pay planning, and career development for over 50 employees, fostering structured training and diversity initiatives that align with Dell’s strategic relationship-building across all levels.
• Managed budgets effectively, optimizing financial performance while strategically investing in business growth resources, ensuring alignment with Dell’s expansion efforts and long-term success.
• Streamlined processes, eliminating bottlenecks and enhancing productivity while managing multiple internal projects with a 100% on-time delivery rate, reinforcing Dell’s operational readiness and efficiency

Nov 2018 – Jan 2022 · 3 yrs 2 mos

• Managed Inside Sales team, driving Dell Technologies portfolio growth and improving revenue, margin, and coverage
• Led full people management responsibilities: annual performance reviews, merit planning, career development, and diversity initiatives
• Delivered 20% sales increase by building innovative solutions and partnering on go-to-market strategies
• Owned presales support and collaborated with Sales Leadership to implement best practices, improving efficiency by 10%
• Educated team on Dell products, boosting product knowledge scores by 15% and identifying new business opportunities
• Maintained strong customer relationships while expanding partnerships and revenue streams

Jun 2017 – Oct 2018 · 1 yr 4 mos

• Managed projects to meet timelines and quality expectations, achieving a 100% on-time project delivery rate
• Developed sales tools to reduce the sales cycle by 10%, and analyzed data to identify trends.
• Collaborated with a global team to execute solutions, resulting in a 4% increase in team sales.
• Trained sales reps to improve their selling skills through coaching/mentoring & product trainings to boost performance by 15%.
• Analyzed sales metrics and prepared performance and business development reports, expanding the company's market reach.

Feb 2015 – May 2017 · 2 yrs 3 mos

• Trained sales reps, identify individual, team training needs, and foster team collaboration.
• Identified and executed targeted trainings resulting in a 20% improvement in team cohesion.
• Monitor and implement sales promotion strategy to generate revenue from various types of customers across different industries utilizing adaptability and strategic thinking.
• Act as a consultant to sales teams, providing helpful advice on coping with job- related challenges, leveraging communication, problem-solving, and strategic thinking skills.
• Demonstrated products and services while answering customer questions, negotiated contract terms and pricing, and monitored competitors' products and marketing strategies.

Nov 2013 – Jan 2015 · 1 yr 2 mos

• Sourced sales opportunities through outbound calls and emails, managed over 1200 qualified acquisition accounts, and generated qualified leads using consultative selling tactics, converting 15% of leads into sales.
• Implemented sales strategies, including market analysis, competitive positioning, and sales forecasting, to meet or exceed targets
• Provided feedback to management on customer needs, potential new products, and competitive activities.
• Build strong relationships with clients, address needs and concerns to enhance client satisfaction and foster long-term business relationships.

Mar 2013 – Oct 2013 · 7 mos

• Assisted customers in developing business solutions using Dell's products, increasing customer retention by 20%.
• Managed several large accounts, achieving 100% client retention, ensuring excellent account management and customer relationship building through strategic sales strategy and B2B sales.
• Improved customer satisfaction by providing timely support, maintaining a 95% customer satisfaction rate.
• Routed qualified opportunities to account executives, resulting in a 20% increase in conversion rates

Feb 2011 – Feb 2013 · 2 yrs

• Monitored and sourced sales opportunities through calls and emails.
• Generating 150+ new prospects, understanding customer needs and requirements, leveraging CRM tools for effective lead generation.
• Meet daily/monthly/quarterly units, revenue & margin quota alongside delivering highest level of productivity.

Nov 2009 – Feb 2011 · 1 yr 3 mos · Hyderabad · On-site

• Increased collections efficiency by 30% through productivity monitoring and team coaching.
• Delivered training sessions that improved team skills by 20%.
• Reduced collection times by 10% through process optimization and support.

Sep 2008 – Oct 2009 · 1 yr 1 mo · Hyderabad · On-site