Ankita Thakur

Growth Manager

Bengaluru, Karnataka, India9 yrs 11 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Led successful integration of Qubriux POS systems.
Generated $550K revenue through effective sales strategies.
Trained and mentored high-performing sales teams.

Stackforce AI infers this person is a SaaS growth manager with expertise in sales and customer engagement.

Contact

Skills

Core Skills

Sales ManagementCustomer EngagementCustomer AcquisitionCustomer SuccessCustomer Retention

Other Skills

Customer JourneysSales PresentationsSoftware SalesRelationship BuildingB2B SoftwareEnterprise Account ManagementForecastingBusiness Process ImprovementCustomer SatisfactionDeal ClosureComplex SalesClient RequirementsNew Business OpportunitiesLead GenerationInside Sales

About

A growth manager with over five years of experience in the internet industry, specialising in SaaS sales, customer engagement, and retention, and strategic partnerships. I am currently leading the integration and onboarding efforts of Qubriux, a cloud-based POS solution, at Skellam AI, a leading AI company. In my previous roles at JungleWorks, I managed a high-performing sales team, streamlined internal processes, generated qualified pipelines, executed targeted campaigns, conducted impactful demos, and closed deals with B2B, B2C, and Enterprise clients. I also trained and mentored new hires, sharing my knowledge on negotiation and client retention techniques. I am passionate about solving problems and creating lasting relationships with customers, using my skills and expertise to deliver value and satisfaction. Outside of work, I enjoy yoga and fitness activities.

Experience

Skellam ai

Growth Manager

Nov 2022 – Present · 3 yrs 4 mos · Bengaluru, Karnataka, India · Hybrid

Responsibilities:
POS Integration:
Lead the integration efforts of Qubriux with various Point of Sale (POS) systems, ensuring seamless compatibility and functionality.
Collaborate with technical teams to troubleshoot and resolve any integration challenges, enhancing the user experience for our clients.
Account Acquisition:
Identify and pursue new business opportunities by actively hunting for prospective accounts that align with Qubriux's target market.
Conduct market research to identify industry trends and potential clients, devising strategies for effective outreach and engagement.
Onboarding:
Oversee the onboarding process for new accounts, providing comprehensive support to ensure a smooth transition and optimal utilization of Qubriux services.
Work closely with clients to understand their specific needs and tailor solutions that align with their business objectives.
Sales Campaigns:
Develop and execute successful sales campaigns, utilizing a combination of traditional and digital marketing strategies.
Implement LinkedIn advertising campaigns to enhance brand visibility and generate leads, achieving a noticeable conversion rate.
Networking:
Represent Qubriux at networking events, conferences, and industry gatherings to build relationships with potential partners and clients.
Leverage networking opportunities to stay informed about market trends, competitor activities, and potential areas for collaboration.
Successful POS Integrations:
Led the integration of Qubriux with major POS systems, expanding service accessibility to a broader client base.
New Account Acquisition:
Secured and onboarded a significant number of new accounts, fueling revenue growth and market share.
Onboarding Excellence:
Implemented a praised onboarding process, boosting customer satisfaction and retention.

Sales ManagementCustomer JourneysSales PresentationsSoftware SalesRelationship BuildingCustomer Retention+11

Jungleworks

3 roles

Senior Account Executive

Promoted

Jun 2021 – Dec 2022 · 1 yr 6 mos · Chandigarh, India

Consistently assembling a high-performing team to foster effective engagement with B2B, B2C, and Enterprise clients.
Key Responsibilities:
Supervising a team of 10 Business Development Sales Executives.
Streamlining internal processes for lead structuring and solutioning.
Managing day-to-day lead generation and cultivating new business opportunities (both inbound and outbound).
Regularly sharing knowledge on negotiation and client retention techniques.
Leading the team in client engagement and up-selling efforts.
Overseeing the Profit and Loss (PNL) for the sales team.
Tracking efforts, implementing agile resource management, and reconstructing the sales pipeline.

Sales ManagementSales PresentationsSoftware SalesRelationship BuildingInside SalesSales Target Management+11

Customer Success Specialist

Jun 2020 – Dec 2020 · 6 mos · Chandigarh, India

1. Managed the renewal of service contracts directly for Enterprise accounts through both direct and indirect channels.
2. Expanded sales within existing accounts by introducing new products and services.
3. Collaborated with partners and resellers to respond to RFQ/RFP and successfully close renewals.
4. Proactively understood customer plans for the upcoming year and crafted success plans to align with their goals.
5. Conducted product training and demonstrations during engagements.
6. Monitored usage reports on a weekly and monthly basis to identify growing accounts, prevent churn, and provide accurate forecasts.
7. Coordinated efforts between project teams and customers to meet unique customer requirements.
Extra Initiatives:
Updated Product Helpdesk with FAQs and videos showcasing existing and new features and functionalities.
Implemented automation in chat support.
Developed reports to identify churning accounts, upsell opportunities, and retention.

Sales ManagementCustomer JourneysCustomer ExperienceKey AccountsCustomer AcquisitionClient Requirements+2

Senior Team Lead

Dec 2018 – Jun 2021 · 2 yrs 6 mos · Chandigarh, India

1. Develop and manage a robust sales pipeline, nurturing prospects for progression.
2. Understand and address prospect needs and challenges effectively.
3. Generate qualified pipelines for Enterprise accounts, facilitating closures.
4. Execute targeted outbound campaigns, maintaining precise CRM documentation.
5. Conduct impactful product demos and presentations to influence customer decisions.
6. Thoroughly qualify potential customers and provide necessary support.
7. Manage the sales cycle from initial contact to closure based on target segments.
8. Collaborate with Marketing for persona-based messaging and lead generation strategies.
9. Train and mentor new hires for a smooth onboarding process.
Achievements:
Led team to generate $550K in revenue.
Individually contributed $385K in revenue.
Awarded an all-expense-paid trip to Dubai for exceeding Q2 target with $25K.

Sales ManagementInside SalesSales Target ManagementCustomer AcquisitionDeal ClosureComplex Sales

Jugnoo

Team Lead

Jun 2017 – Aug 2018 · 1 yr 2 mos · Chandigarh Area, India

Relationship BuildingBusiness ForecastingCustomer Satisfaction

Runnr (acquired by zomato)

Demand and strategy executive

Aug 2015 – Jan 2017 · 1 yr 5 mos · Bengaluru Area, India

Handling PAN India merchant onboarding and including key accounts like Pizza Hut, KFC , Foodpanda , Mcdonalds, KFC, Myntra, Snapdeal and 15 more.
Merchant Evaluation Onboarding and Documentation
Terminal initialization and deployment
Charge back and Dispute management
Managing Day to Day process adhering to regulations/guidelines
Ensuring merchant's acquisition, training, relationship management & retention
Ability to lead a team of people and to help them achieve month on month targets
Drive merchant level initiatives and new features push to the product team

Runnr

Business Development Intern

May 2015 – Jul 2015 · 2 mos · Bengaluru Area, India

B2B platform with the aim of building India's largest fleet of on demand delivery drivers. A hyper-local logistics service with headquarters in Bangalore, India. We help book, track and manage deliveries at scale. This is possible with a large fleet of drivers all over India. Currently we are present in Bangalore Delhi, Chennai, Mumbai, Pune and Hyderabad. We have partnered with merchants all over India some of them are Mcdonalds, KFC, Myntra, Snapdeal among others.

Relationship BuildingCustomer Satisfaction